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Actief Interim Leuven

Customer Service Representative German/English (m/f)

German and English
Published on Jobat.be 11 days ago

Customer Service Representative German/English (m/f)

Job description

As the Customer Fulfilment Representative, you will:

• Work as part of a regional Customer Fulfilment team, providing proactive support to colleagues to effectively manage fluctuating workloads.

• Proactively manage orders and order related aspects from customers by reviewing previous order patterns, utilizing your knowledge of customer requirements and use this to resolve issues as required

• Support the identification of continuous improvement actions which will drive our customer service delivery and internal processes, whilst also implementing creative solutions for complex customer queries and issues.

• Resolve issues related to orders and deliveries to ensure OTIF and other KPI targets are met

• Follow-up proactively all transactions, documentation, amendments, legalizations and certifications.

• Document and maintain customer agreements in SAP whilst delivering products and service in line with customer, business and supply chain requirements

• Maintain company standards regarding safety and compliance whilst promoting the corporate principals and company values in all areas of your work.

• Support change management initiatives with a high degree of adaptability in line with evolving customer and business requirements

• Set up and maintain information for customers on our secure customer web portal

• Deliver overall excellent customer support with a key focus on driving a value-added service at all levels

Profile

• Degree qualification with previous experience in a Customer Service, Purchasing or Supply Chain role or high interest in the role

• Excellent communication and problem-solving skills with the ability to understand customer and supply chain challenges and deliver solutions in a professional and positive manner

• Good commercial skills with the ability identify and challenge data received from customers and internal stakeholders to proactively identify and mitigate risks

• Strong team player with the ability work to fluctuating workloads and provide

support cross regionally as required as part of the EMEA Customer Service Team.

• High level of Personal Conviction to build credible and long-lasting relationships with internal and external customers and deliver a value-added service for the organisation.

• Ambitious and driven personality with a desire to grow and develop your career

• Bi-lingual in English and German. Any other European languages in addition are highly desirable

• Experience in SAP or any other ERP system would be an advantage.

• Experience with IT systems (Outlook, Excel, PowerPoint, Word, etc…) is an asset.

Offer

- Openened employment in exciting international working environment

- Motivating conditions

- Possibility to grow

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Actief Interim Leuven | Everberg 3078

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    17 days left to apply

    Characteristics

    Requirements

    • Professional bachelor (Higher Education Short Type)
    • English, German

    Offer

    • Interim optional fixed contract
    • Full-time

    Apply before

    • 4 October

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