customer service representative FR/EN

For our client active in the logistical field, we are looking for a customer service representative who speaks FRENCH and ENGLISH

You are responsible for offering a professional service towards our customers. You are the primary link to those customers and therefore vital in achieving customer satisfaction and maintaining a strong business relationship. You coordinate a broad range of processes across different stakeholders. 
Responsibilities
Translate the customer needs into a correct and timely order-to-invoice process flow through a constant dialogue with Sales, Logistics and Operations.
Full responsibility for: order creation, transport booking, export documentation, invoicing and correction documents according to the company Guidelines. Respond timely and accurately to any customer request and keep the customer pro-actively informed about relevant status updates Support cash collection to follow up of payment behaviour of the customer to ensure on-time-payment First contact for issues and complaints - respond to customer complaints and initiate internal solution finding Contribute to continuous improvements to our systems and processes.

The ideal candidate: A bachelor degree (or equivalent through experience) Minimum 2 years of preferably CSR experience or relevant commercial, and business administration experience preferably forwarding or export related Advanced knowledge of Order Management, strong knowledge of export documentation is a plus SAP, Excel and CRM tools Strong communication skills Team player, driven to deliver results Stress resistant, ability to work structured under pressure Fluent in English (prerequisite) Customer oriented

Interim + CDI with interesting salary