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Customer Service Officer NL-FR

Published on 10 days ago

Customer Service Officer NL-FR

Our client is one of the greatest worldwide distributors of Workplace supplies solutions

Job description

Your main tasks will be:

  • Support Sales and Customers if there are questions;
  • Solve the most frequent issues and setting up an FAQ database for our Customers & Sales;
  • Setting up a contract in SAP making sure that the customer structure is correct;
  • Give periodical Print Services training/presentations in Sales team meetings on request of Sales Management
  • Monitor and report on the performance of our 3rd party service providers;
  • Invoice any service given to our customers which is not covered by the Print Services contract;
  • Making sure that ending Print Services contracts are timely followed up by our Sales department;
  • Report on the Customer satisfaction concerning Print Services contracts towards: CSO-management Head of Specialized Sales.


What's important to apply :

  • Service oriented person friendly recognizing the customers mood and needs;
  • Knowledge of Microsoft Office working with Word Excel PowerPoint;
  • Problem solver;
  • Affinity with printer hardware network;
  • Able to recognize structures / processes and identify improvements;
  • Able to create “buy-in” for new ideas;
  • Ability to learn quickly;
  • Flexible attitude team player;
  • This person will timely escalate if needed (e.g. issue workload);
  • Ability to prioritize workload and the absolute drive also to 3rd parties to get the job done;
  • Must be fluent in:
?Dutch: spoken/written;
?French: spoken/written;
?English: spoken/written.

If so and if so only please send us your resume : !


A great job opportunity in a large company nearby Liège.
  • An interesting competitive salary package;
  • Fringe benefits (such as meal vouchers company car laptop phone...)
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    18 days left to apply



    • Professional bachelor (Higher Education Short Type)
    • Dutch, English, French


    • Fixed-term
    • Full-time

    Apply before

    • 26 August

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