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Customer Service Officer NL-FR

Accent | Liège | Fixed-term, Full-time

2 days left to apply

Our client is one of the greatest worldwide distributors of Workplace supplies solutions

Customer Service Officer NL-FR

Job description

Your main tasks will be:

?Support Sales and Customers if there are questions;

?Solve the most frequent issues and setting up an FAQ database for our Customers & Sales;

?Setting up a contract in SAP making sure that the customer structure is correct;

?Give periodical Print Services training/presentations in Sales team meetings on request of Sales Management;

?Monitor and report on the performance of our 3rd party service providers;

?Invoice any service given to our customers which is not covered by the Print Services contract;

?Making sure that ending Print Services contracts are timely followed up by our Sales department;

?Report on the Customer satisfaction concerning Print Services contracts towards: CSO-management Head of Specialized Sales.


What's important to apply :

?Service oriented person friendly recognizing the customers mood and needs;
?Knowledge of Microsoft Office working with Word Excel PowerPoint;
?Problem solver;
?Affinity with printer hardware network;
?Able to recognize structures / processes and identify improvements;
?Able to create ?buy-in? for new ideas;
?Ability to learn quickly;
?Flexible attitude team player;
?This person will timely escalate if needed (e.g. issue workload);
?Ability to prioritize workload and the absolute drive also to 3rd parties to get the job done;
?Must be fluent in:
?Dutch: spoken/written;
?French: spoken/written;
?English: spoken/written.

If so and if so only please send us your resume : !


A great job opportunity in a large company nearby Liège.
?An interesting competitive salary package;
?Fringe benefits (such as meal vouchers company car laptop phone...)

More info


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    2 days left to apply



    • Professional bachelor (Higher Education Short Type)
    • Dutch, English, French


    • Fixed-term
    • Full-time

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