Customer Service Medewerkerr

Onze klant is marktleider in de sector van mineraal- waterkoelers. Dagelijks nuttigen tienduizenden tevreden klanten hun kwaliteitswater. Topkwaliteit en innoverend werken zijn hun belangrijkste pijlers waar met een enthousiast team de schouders onder gezet wordt. Het hoofdkwartier is gevestigd te Londerzeel.

As Customer Service Export you will be responsible for the complete administrative follow-up of the international customers in close cooperation with sales. You are the central point of contact for various internal services such as production planning accounting logistics sample requests etc as well as the main contact for customer questions about orders deliveries documents complaints. You are very service-oriented and you will aim for a complete and excellent customer service. Your responsibilities:

• Day to day contact with international customers
• Order input and follow up
• Creation of all necessary documents (CMR Customs documents Health certificates certificate of origin invoices etc)
• You have frequent contacts with customs agents and forwarders to book containers and provide correct documents such as Bill of Lading etc.
• You maintain a strong relationship with all our customers

• You have a strong background in customer care export and are familiar with all necessary documents regarding export letter of credit etc. with a minimum of 5 years of experience in an export related environment preferably in a food company.
• You have a good knowledge of Dutch French and English. Any additional languages are an asset.
• You can work independently but you are also a true team player
• You have a commercial mind-set and are willing to go the extra mile to create a win-win situation for both the customer and the company.

• We offer you the opportunity to be part of a very exciting phase of our development
• Thanks to our horizontal structure you can make a real personal impact and further develop your expertise and skills
• Of course we offer a competitive salary package in line with your experience and expertise