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Customer Service Advisor NL/FR

Published on Jobat.be 15 days ago

Customer Service Advisor NL/FR

IPG is the largest contact center in Belgium, with more than 25 years of experience in the treatment of client contacts in different languages, 24/7.



A good customer service and sales organisation, composed of flexibel employees who are qualified to redirect and confirm the image of a brand, product of service, is now more than ever a must. Thanks to our sites in Belgium, the Netherlands, France and Marocco, IPG is able to garuantee this expertice to his customers, on the local market as well as the international one.



Choosing a career with IPG means choosing for an interesting, dynamic and varied job which offers new chances and challenges every day. You will be part of the fascinating world of multimedia, customer service, telco, ICT and contact centers, where customer is king and teamwork is the company philosophy.



IPG is an equal opportunity company. We guarantee an objective selection procedure and recruit our employees based on competences and skills. The group stimulates internal mobility and offers real growth opportunities in several professional domaines.


Job description

As a customer service advisor, customers with products from a U.S. brand of home appliance can contact you to ask questions or request explanations about their services or products.



  • As an advisor, you help every customer with the utmost care.
  • In addition, you can easily detect the needs of customers and respond well to them.
  • In every contact you go for the best feasible customer experience.
  • You strive for high-quality file management with a view to speed, accuracy and efficiency.


Profile

As a customer service advisor you are:



  • A real language mastery, in addition to English you also speak Dutch and French.
  • Communicative and helpful.
  • Interested in social media.
  • Patient to offer customers a solution.


Offer

  • You end up in a learning environment. You will receive a thorough and paid training about the products, services and conversation techniques. Every day you can learn and improve in your role thanks to continuous coaching, feedback and training.
  • You work in an schedule with day hours from Monday to Friday between 9 am and 6 pm.
  • You end up in a vibrant environment with a top atmosphere where both customers and employees come first.


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    13 days left to apply

    Characteristics

    Requirements

    • Primary education
    • At least 2 years experience
    • Dutch, English, French

    Offer

    • Fixed-term
    • Full-time

    Apply before

    • 1 February

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