Your communication in the workplace can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn't always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts.

As a manager, you need to learn the best way to communicate in lots of different situations. Sometimes you need to be diplomatic, sometimes more direct, but always credible. You need to be able to handle stress and respond constructively to criticism.

This effective communication skills training programme gives you the skills to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How to Communicate with Diplomacy, Tact and Credibility is a hands-on training programme, highly interactive with exercises . The programme will be led by an experienced facilitator with former management experience in international companies.


5 Programme Modules:

1 - The Importance of Perception
• Understanding how perception and image can impact others' perception of you and your performance
• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

2 - Communication Style Differences
• Knowing how style impacts the image others have of you 
• Flexing your style to communicate with more diplomacy, tact and credibility 
• Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
• Flexing your style to gender, generation and position 
• Recognizing how stress impacts how you use your style traits

3 - Effective and Powerful Communication 
• Identifying and removing the roadblocks to effective communication 
• Knowing how to positively impact the visual, verbal and vocal components of communication 
• Describing the Know-Feel-Do Model of communicating 
• Implementing strategies for powerful communications and practicing them 
• Understanding nonverbal communication as a critical part of the communication process

4 - Effective Listening Skills 
• Applying good listening skills in order to communicate with diplomacy, tact and credibility 
• Identifying the barriers and obstacles to effective listening 
• Using good listening skills to build and improve your image 
• Knowing how ineffective listening can cost you and the organization

5 - Diplomacy, Tact and Credibility
• Defining the five actions that make for credible communication 
• Applying diplomacy, tact and credibility skills to create more effective communication 
• Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
• Being aware of your “hot buttons,” and preparing before you face these situations

You are a business professional or a manager who needs to communicate in a tactful and diplomatic manner.  You need to be able to handle criticism and give feedback in the best way.