In today's financial sector, the importance of ESG (Environmental, Social, Governance) is increasingly recognised. ESG strategies are not only crucial for sustainable operations, but also play an important role in building valuable customer relationships. Our half-day awareness training is designed to give you an understanding of the fundamentals of ESG and how to integrate these principles into your daily business. This session will provide you with the knowledge and tools to understand and effectively communicate ESG efforts to your customers, strengthening both your business and your customer relations.

The objectives of this training are:

• comprehend what ESG (Environmental, Social, Governance) means and its importance;
• learn how ESG principles can be integrated into business strategy;
• understand how ESG can create value for both the company and your customer;
• learn how a strong ESG strategy can contribute to better customer relationships.

CONTENT

• Introduction to ESG
  • Definition of ESG, historical context and evolution
  • Why ESG is more important than ever
  • ESG and regulations
• ESG as a strategic lever
  • Identifying ESG issues relevant to your business and customers
  • From compliance to competitive advantage
  • Examples of successful ESG strategies
• ESG value drivers
  • What are value drivers?
  • Integrating ESG value drivers into the business strategy
  • Case studies: how companies can create value through ESG
• Relationship with the customer
  • The impact of ESG on client perception and loyalty
  • Communication strategies to share ESG efforts with clients
  • Examples and best practices
• Interactive discussion and experience sharing

PRACTICAL INFORMATION

• Duration: ½ day of training (3 class hours)
• Hours: 13:30 to 17:00
• Location: Febelfin Academy: Phoenix building, Koning Albert II-laan/Boulevard du Roi Albert II 19, 1210 Brussels
• Language: This training will be given in English

You follow a ‘Classroom training’ in a group. You, the other participants and the teacher are all present in the same classroom at an agreed time. There is an opportunity for interaction and feedback, both from the participants to the teacher and vice versa. The teaching material consists as a basis of a presentation via the MyFA learning platform, supplemented with various other items (such as digital syllabus, presentation, audiovisual fragments, etc.).

Training material: PowerPoint presentation

• For those who wish to go beyond the basics
• Learn in a group, in a motivating and targeted way
• Deepen your knowledge and obtain recognized continuing professional development hours

• Be on time for the training. It’s best to arrive 10 minutes before it starts.
• Unexpected delay? Inform your on-location contact.
• Febelfin Academy’s reception desk can be reached at +32 (0)2 507 69 61.
• We recommend to review the learning material in advance and prepare your questions.

• To receive your (CPD) participation certificate for a classroom training, your presence and active participation are required throughout the entire session. Interaction is key to our trainings.
• Your (CPD) participation certificate will be published on your MyFA account the day following the course.
• Febelfin Academy wishes you a great learning experience.

The training course can be followed by professionals involved in strategic planning and relationship managers within the financial sector.