We often think the world of problem-solving is easy – one cause for a problem. Reality check, it’s not. Problem-solving is dirty, chaotic and full of uncertainty. In real life, it’s even unusual to have a single cause and only a single effect. Systems contain many cause-effect relationships that interrelate in complex ways, so it is often unclear what causes it. Deciding what to change is often even more problematic because the people with experience often have only a narrow view of the parts of the system they interact with. They don’t see the bigger picture. So yes, this cause analysis is essential in finding solutions.

Stop accepting quick fixes
People are experts in finding quick fixes to problems. They only focus on the symptoms they see, hear, or feel, but they forget to dig for the problem’s root cause.

Is that something you recognize? Well, then you’ve come to the right place. In this course, we will provide the tools and techniques that improve your chances to successfully solve a problem by digging for the root cause(s). You’ll see that this only tackles one step of your typical problem-solving framework. However, it’s a pivotal step to take in the messy reality of problem-solving.

8 sanity checks to overcome challenges
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Find all causes
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Find actual causes
Learn how to find the best answer to your question. Using a set of simple techniques, you’ll grasp how to identify the set of causes that best explain the problem. You can do some things: group cause to reduce complexity, gather evidence, and find your Pareto optimum. All of these techniques are discussed in detail in this course.

With a license on The Master Channel, you don’t just get access to this course — you unlock our entire learning library.

It includes a broad selection of trainings on topics such as business processes, analysis, data, service design, project management, and soft skills.

The platform is designed to help organizations strengthen their business and digital transformation capabilities — flexible, up-to-date, and immediately applicable in practice.

All e-learnings are in English and come with subtitles in English, Dutch, German, and French.

Business Analyst, Functional Analyst, Process Analyst, Data Analyst, Product Owner, Consultant, Solution Architect, Project Manager