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Our client operates in the chemical sector and is recognized for reliable product quality, technical expertise, and strong customer partnerships.
Customer Service & Purchase Analyst
Functieomschrijving
* Customer Service & Order-to-Delivery (Inbound Flow)
- Manage incoming purchase orders and ensure accurate entry into ERP systems.
- Coordinate inbound deliveries with logistics and suppliers to ensure timely arrivals.
- Handle supplier communication (phone/email) and provide clear, professional support.
- Monitor order and delivery status; proactively resolve supply issues to ensure continuity.
- Follow up on backorders, delays, and discrepancies (quantity, quality, documentation).
* Purchase Analysis & Reporting
- Prepare and update procurement forecasts in collaboration with the purchase team.
- Track and analyze key KPIs (supplier performance, delivery reliability, price evolution, stock levels).
- Provide regular reports and dashboards to management.
- Identify opportunities for cost savings, process improvements, and supply chain efficiency.
Profiel
We are looking for a Customer Service & Purchase Analyst that :
- Bilingual Dutch/French (spoken & written); good knowledge of English is an asset.
- Minimum 2-3 years of experience in order management, procurement support, supply chain, or purchase analysis.
- Strong analytical mindset with proficiency in Excel and ERP systems.
- Excellent communication skills and ability to manage multiple priorities.
- Detail-oriented, proactive, and comfortable working in a fast-paced environment.
Aanbod
- A challenging and varied role combining operational purchasing and analytical responsibilities.
- A competitive salary package with extra-legal benefits.
- A supportive team environment with opportunities for professional growth.