Equans, the reference for
multi-technical installations and maintenance services and is part of the Bouygues group. In our company, we design, install and provide customised solutions and services to improve our clients’ infrastructure, equipment, systems and technical processes.
Our ambition? To help companies and local authorities in their transitions:
- energy transition: educing energy consumption and CO2 emissions
- digital transition: connecting equipment to make it more effective and efficient
- industrial transition: optimising productivity and technical installation management
We are looking for a
Delivery System Manager (DSM) to strengthen our teams in
Brussels. As Delivery System Manager, you will be responsible for supervising the teams responsible for the workplace. You will have a keen interest in, and passion for, information technology in general. You are capable of formulating concrete and appropriate solutions, you are customer-oriented and transparent.
Your responsibilities - monitoring external vendors, evaluating their services, and formulating and monitoring any improvements
- following Equans group initiatives, detecting changes in the service, and formulating and monitoring them
- conducting satisfaction surveys initiated through our ITSM tool
- monitoring requests, incidents, and projects of the teams
- maintaining the service catalog regarding workplace topics and financial reporting
- monitoring escalations in his scope
- you are responsible for
- request management team
- managed printing
- processing non-standard requests
- local IT team in the UK
- managed service
- firstline (servicedesk), second and third line support
- packaging & configuration support
- swap & support services and stock management
- workplace security and software distribution
The SDM Workplace is responsible for all services related to the workplace and collaborates with the SDM Datacenter, SDM Mobile & Data, Incident-Change-Problem, and Service Improvement Manager. Interactions with internal and external stakeholders are part of the job, including the central purchasing department, application SDMs, colleagues on the field, SOC, and SLS DPW (Shared Line of Service Digital Workplace).