First line Support Engineer

Vacancy

For one of the biggest international IT company we are looking for motivated/passionate Support Engineers. They are known for delivering consultancy services to their clients and partners active in different sectors.

Location: Mechelen

Description

• You are responsible for providing on-site desktop support of technical infrastructure, for mainly end users.
• You are available to advise and assist users in solving problems related to software, hardware, networks and peripherals using available technology.
• You are expected to analyze system's needs and troubleshoot potential problems.
• You are able to provide user support, new hire system set ups and desktop/laptop software evaluations.
• You are expected to provide a quick response and maximum uptime of users.
• The main goal is to provide general IT-related information/solutions to users.

Education/Experience

• None to 1 year of professional experience in providing technical support.
• You have a good oral and written communication skillset.

Profile

• Excellent knowledge of Windows Operating Systems.
• Excellent knowledge of Outlook.
• Very good knowledge of the Microsoft Office applications.
• Very good technical knowledge of hardware.
• Very good knowledge of VPN solutions and troubleshooting.
• Good knowledge of Network Essentials.
• Good knowledge of Windows administration and Active Directory.
• Additional knowledge of Microsoft Exchange.
• Understand use of remote access tools such as DameWare, RDP and web based remote tools.
• Knowledge of the most used Anti-Virus, Malware and Spyware software or removal tools.
• Provide support for the most used programs such as Adobe, WinZip, etc.
• Deploy and support of mobile devices.
• Strong communication skills and the ability to learn quickly.
• Language requirements: fluent in Dutch (oral and written), English and/or French.

Offer

• Total compensation package including insurances, retirement programs and more.
• A company that values innovation and contribution, uncompromising integrity, trust, respect, speed, focus, and accountability.
• You immediately start with a contract of indefinite duration.

Contact

Interested in this opportunity?

Send your latest resume and/or questions