Digital Process Expert Customer Service (FR/NL/EN)

Als werknemer bij Orange maak je deel uit van een dynamisch en innoverend bedrijf dat voortdurend evolueert. Werken bij Orange staat gelijk met ontwikkeling, mobiliteit en opportuniteiten. Je werkomgeving evolueert naar gelang je verantwoordelijkheden veranderen. Onze manier van werken is duidelijk: bij Orange is de informatie toegankelijk en al onze medewerkers zijn open en beschikbaar! In het kort: Orange is … Een bedrijf dat mee is met de laatste technologische ontwikkelingen Een toegankelijke en open werkomgeving De kans te groeien binnen een sterk team en op menselijke schaal Extra voordelen als werknemer bij Orange (bedrijfsgsm met gratis abonnement en korting op beltarieven voor familie, korting voor bepaalde evenementen en aankopen,…)

Do you want to work for a Top employer in Belgium ? 

Do you want to improve the customer service quality for all customers ?

Do you feel comfortable in French, Dutch and English ? 

We might have the right opportunity for you : 

For our Client Orange Belgium, we are looking for an enthusiastic Digital Process Expert. Maybe are you the skilled profile we are currently looking for!

 
Log into the next step of your career!
 
Mission/purpose:

• The Digital Process Expert is key actor in the delivery of Customer related projects. He/she is responsible for challenging and aligning the different processes across all operational teams in Customer Service.


• The Digital Process Expert is responsible for the deliverance and maintenance of all Customer Service Work Instructions, Work Methods and guidelines.


• The Customer Service Work Instructions, Work Methods and guidelines define what service Orange wants to provide to reach a best in class customer service in a friendly & efficient way across different touch points within Customer Service department (internal & external).


• He/she is also responsible that all processes described in the work instructions are up to date and as efficient as possible. This in close collaboration with the coaches and the business experts.

The Digital Process Expert, as owner, is responsible for monitoring the quality, use and performance of the different Work Instructions, Work Methods and guidelines and the continuous improvement of them, including the identification of the digitalization opportunities.

He/she evolves them pro-actively, stimulates their use, and monitors performance and takes action in close collaboration with the operational and support teams.

 

As ideal candidate, you will have : 

• Expert knowledge of Customer Facing (web, shops, customer service) processes & applications;


• Basic knowledge on project management


• Basic knowledge on process improvement techniquesEducation, specific training and experience

Besides, you will : 

• be fluent in English, French and Dutch (mandatory); 


• be communicative (both written and verbal);


• be customer-minded & driven by improvement; 


• be a natural team-player 

For this position, you'll receive directly a permanent contract

We offer you the possibiliy to work at one of the best employer in Belgium. 

You'll have carreer opportunities

a salary depending on your experience with hospitality and group insurance, 32 days of holidays/year, advantage on mobile and internet,...