Moving into a new management role is a great opportunity, but no one is born a great manager. As a new manager, you need to learn, practise and use key management skills to be successful in your new role. If you don't, it can be stressful and difficult to get things done. Successful managers take the time to develop these new skills.

You have to learn quickly how and what to delegate, what motivates your team, how to deal with conflict and manage performance. You also have to report to your boss and senior management and at the same time make sure that ownership is a key part of each team member's roles. You can't do it all yourself anymore, you need to develop a high performing team who works with you.

Based on our experience with millions of managers globally, we have developed the New Manager Certificate Programme that focuses on the key management skills you need in your role today and tomorrow. You get the change to learn, practice and use these new skills and be prepared for your management role.

This programme is designed to show you how to manage effectively, communicate with impact, and build a strong, cohesive team. You'll leave with a clear plan, practical strategies, and a network of peers who are facing the same challenges as you.

Programme Modules:

1 - Your Role as a Manager in Today's Business World

• You are a new manager – No one is born a manager. Learn about the key skills you need to be successful in your new role and future career.
• What kind of manager are you? – What are your preferences? What are your strong and weak points? Where should you focus to improve? What do other managers do?
• Changing your mindset – You are now managing a team and not just yourself. What does this mean in your day-to-day planning, job and responsibilities? What mistakes do new managers typically make and how can you avoid them?
• Communication – one size doesn't fit all – Adapt your communication style and messages to different audiences – colleagues, team members, management and more.
• Managing remote & hybrid teams – It's not easy to manage people you don't see every day. Learn the key remote skills you need to motivate you team, stay connected and get things done.
• Micro management doesn't usually work – Find the right balance between trust and managing all the details. Learn when and how to delegate to your team members and follow up on the results.

2 - Building a Strong & High-Performing Team

• What makes a strong team? – Understand team dynamics, trust, and collaboration and your role in building a strong team.
• Hiring & onboarding new employees: Get it right from the start and avoid problems later. Learn the best practices for hiring, onboarding and retaining key staff in your team.
• Building trust & psychological safety – Create a working environment where people feel safe to contribute, grow and deliver on results.
• Motivating your team – what is your role? What drives people (and what doesn't) and what do you as a manager need to do about it. Motivation is key in any team.
• Accountability & ownership – Everyone talks about ownership – learn how to get your team to take initiative and responsibility in their roles.
• Interactive team-building exercise – Get hands-on experience in structuring and aligning a team with this interactive exercise
• Your role as a coach – You are not just a manager, but also a coach. Learn how to support and guide direct reports in their day-to-day roles.

3 - Performance Management & Difficult Conversations

• The truth about performance management – What actually works and doesn't work in the real business world.
• Giving & receiving feedback is important – How to give constructive feedback about performance issues in your team and listen to their input. It's important to also hear what the team are saying.
• Handling difficult conversations – Every manager needs to have difficult conversations with being over emotional. How can you do this? What are best practices?
• Dealing with underperformance – Learn how to identify the root causes of underperformance and take action to improve overall team performance. What are typical issues that teams face?
• Conflict management – Arguments and conflicts can happen. What are the skills you need as a manager to resolve the conflicts? How do make sure people calm down and start working together?
• Bias in performance reviews – Are you evaluating your team fairly? How can you avoid unconscious bias? What are the best practices?

4 - Reporting to Senior Management and Decision-Making Strategies

• Communicating to senior management and key stakeholders – learn how to communicate your plans, strategy and results to your boss and senior managers.
• Teamwork & Collaboration – Sometimes you need to work in cross-functional teams. What are the key skills you need to navigate corporate politics and different strategies and interests.
• Decision-making & problem-solving – How to make the right decisions and manage when things don't go as planned. Solving problems is a key skill every manager needs.
• Your first 90-day plan – Develop your first management plan to put everything into action in the next 90 days.
• Personal Commitments – Reflection & setting up your action plan for the future.

No one is born a great manager. You are a new manager with up to 3 years management experience and you want to develop your management skills. You need to develop your skills in the following key areas: delegation, team motivation, performance management and people management. Your team is a mixed team with different ages, locations, and goals and you need to make sure that they are all aligned, performing and motivated.