This training covers the core service for creating, delivering and supporting services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, and the practices, methods, and tools that support these value streams.

(*) ITIL® is a registered Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved

By enrolling in the ITIL®4 Specialist Create, Deliver and Support you will

• gain the essential skills to effectively manage and integrate service management activities.
• not only deepen your understanding of creating, delivering and supporting IT products and services, but you will also be able to apply these insights within your organization, improve efficiency and increase customer satisfaction.

At the end of the training you will be able to:

Understand the concepts and challenges relating to the following across the service value system:

• Organizational structure.
• Integrated/collaborative teams.
• Team capabilities, roles, and competencies.
• Team culture and differences.
• Working to a customer-oriented mindset.
• Employee satisfaction management.
• The value of positive communications.

Know how the following ITIL practices contribute to a value stream for a new service:

• Service design.
• Software development and management.
• Deployment management.
• Release management.
• Service validation and testing.
• Change enablement.
• Service desk.
• Incident management.
• Problem management.
• Knowledge management.
• Service level management.
• Monitoring and event management.

Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices.

An interactive, live training course - given in a physical classroom or online. The course is provided in Dutch or English.

Participants should have the ITIL®4 Foundation certificate and have experience in IT management.

Familiarity with IT operations and service management practices is beneficial.

Who should attend ITIL®4 Specialist Create, Deliver and Support?

• IT Service Managers
  Oversee the delivery of IT services, ensuring they meet business needs and customer expectations.
• IT Project Managers
  Manage IT projects from inception to completion, focusing on delivering value and meeting project goals.
• Service Desk Managers
  Lead service desk teams, ensuring efficient handling of incidents and service requests.
• IT Consultants
  Provide expert advice on IT service management practices, helping organizations implement and optimize ITIL processes.
• IT Operations Managers
  Manage day-to-day IT operations, ensuring systems and services are reliable and efficient.
• Business Relationship Managers
  Act as the liaison between IT and business units, ensuring IT services align with business objectives.
• IT Support Staff
  Provide technical support and troubleshooting, ensuring smooth operation of IT services.
• Change Managers
  Oversee the change enablement process, ensuring changes are implemented smoothly and with minimal disruption.
• Incident Managers
  Manage the incident management process, ensuring timely resolution of incidents to minimize impact on services.
• Problem Managers
  Identify and manage the root causes of incidents, preventing recurrence and improving service quality.