ITIL® is the international standard for IT Service Management, enabling the delivery of IT services more efficiently and effectively, resulting in value creation for your stakeholders and more satisfied customers.

The ITIL Foundation course is based on the ITIL®4 publication, the successor of ITIL 2011, also known as ITILv3. ITIL4 is not limited to purely IT services; since every organization has services in its portfolio, this training is relevant for all organizations that provide services to their customers. ITIL®4 can be regarded as a practical mindset for creating and delivering value.

Basic knowledge of ITIL® is necessary to act optimally in an ITIL® service environment, ensuring everyone “speaks the same language.” This training provides the foundation for anyone working in a commercial or non-commercial service environment. During this training, you will get an overview of what the discipline entails and how the practices and activities from ITIL® are connected so that you deliver as much value to you customers.

This ITIL version addresses the relation to Agile and DevOps, allowing participants to link other methods and their implications for translating ITIL®4 to their own organization.

The training prepares you for the ITIL®4 Foundation exam.

(*) ITIL® is a registered Trade Mark of AXELOS Limited, used under permission of AXELOS. All rights reserved

This training is vital for anyone who:

• is aiming to enhance service management 
• wants to align IT services with business objectives

By mastering ITIL®4, you can ensure more efficient and effective service delivery, resulting in higher customer satisfaction and improved organizational performance.

At the end of the training you will be able to:

• Understand the key concepts of ITIL®4 and its benefits.
• Describe the ITIL®4 service management framework.
• Identify the components and activities of the ITIL®4 service value system.
• Identify the key practices in a service provider organisation.
• Explain the relationship between ITIL®4 and other methodologies like Agile and DevOps.
• Prepare for the ITIL®4 Foundation exam.

Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices.

An interactive, live training course - given in a physical classroom or online.
The course is provided in Dutch or English.

No prior knowledge of ITIL® is required. However, a basic understanding of IT services and business operations is beneficial.

Who should attend ITIL®4 Foundation?

• IT Managers
  Oversee IT operations and ensure alignment with business goals.
• Service Desk Managers
  Manage service desk operations and improve customer support.
• IT Consultants
  Provide expert advice on IT service management and implementation.
• Project Managers
  Lead IT projects and ensure they meet ITIL® standards.
• Business Managers
  Understand ITIL® to better align IT services with business objectives.
• IT Support Staff
  Gain foundational knowledge to improve service delivery.
• Process Owners
  Manage and optimize IT service management processes.
• Quality Managers
  Ensure IT services meet quality standards and improve continuously.
• DevOps Engineers
  Integrate ITIL® practices with Agile and DevOps methodologies.
• IT Auditors: Assess
  IT service management practices and ensure compliance with ITIL® standards.