Communicate effectively with your boss and colleagues to get projects and tasks done on time and on target

Highlights:
• Learn how to manage your time and priorities when reporting to several bosses
• Practice different communication style that you need when working with colleagues, bosses and senior managers

Key Competencies:
• Self-empowerment
• Conflict management
• Emotional intelligence 
• Influencing skills
•  Assertiveness skills
• Giving feedback

Communication and Influence for Executive Assistants is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former experience in international companies.

9 Programme Modules:

1 - Your Role in the Current business environment
• A changing world of work
• The impact on managers
• Implications for the role of the Executive Assistant - what is changing
 

2 - Self-awareness
• Examine your values, beliefs, attitudes and strengths and how they relate to the way you work and live with others
• Reflect on how to increase accountability, empathy, credibility and awareness of your business context
 

3 - Assertiveness
•  Strengthen your ability to say no
• The cycle of self-empowerment 
 

4 - Emotional Intelligence
• What is Emotional Intelligence
• Why we need to use Emotional Intelligence at work
• The five components of Emotional Intelligence
 

 5 - Personal Openness
• Your personal style
• Valuing differences - your style vs others' styles
• Impact of culture
• Giving and receiving feedback
 

6 - Communicating with Confidence and Clarity
• Questioning skills
• Defining the message
• Know your audience
• Listening skills 

 7 - Handling Conflict Effectively
•  What is conflict?
• Conflict management approaches
• Handling difficult conversations
 

 8 - Influence with Win-Win in Mind
• Using the Cohen-Bradford Influence Model
 

9 - Committing to Your Personal Development
• Raise your self-awareness
• Be clear about the results you want
• Make personal and professional action plans

You are an experienced executive assistant or administrative professional. You need to learn new influencing and communication skills to get things done with your colleagues and senior managers.

Typical Participants:
• Admin Professionals