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This is a well-established organisation operating in the Technology sector, with a strong presence and a focus on delivering innovative solutions to its clients. Based in Bangkok, the company supports a global client base with its services.
Incident Manager (French Speaker) based in Bangkok, Thailand
Description de la fonction
- Coordinate and manage the resolution of technical incidents to ensure minimal disruption to services.
- Act as the primary point of contact for escalations and communication during incidents.
- Work closely with cross-functional teams to identify root causes and implement solutions.
- Monitor and report on incident trends to improve service delivery and prevent recurring issues.
- Maintain incident logs and ensure detailed documentation of all activities.
- Collaborate with stakeholders to provide timely updates and ensure customer satisfaction.
- Develop and implement incident management processes and best practices.
- Support the team in maintaining compliance with organisational policies and standards.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Anya Buthsing Afficher le numéro.
Profil
A successful Incident Manager (French Speaker) should have:
- Fluency in French and English, both spoken and written.
- A strong background in the Technology & Telecoms industry.
- Proven expertise in incident management and problem resolution.
- Experience in working within a fast-paced, customer-focused environment.
- Familiarity with ITIL practices and frameworks.
- Excellent communication and coordination skills.
- Ability to analyse complex technical issues and implement effective solutions.
Offre
- Competitive salary ranging from THB 1296000 to THB 1584000 per annum.
- Attractive benefits package.
- Opportunity to work with a global company in the Technology industry.
- Based in the vibrant city of Bangkok.
- Permanent position offering career growth and professional development opportunities.
- Work-permit support for the selected candidate and family.
If you are a skilled Incident Manager (French Speaker) looking for an exciting opportunity in Bangkok, we encourage you to apply and join a leading organisation in the Technology sector.