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Customer Service Representative
Description de la fonction
Wat ga je doen?
We are currently looking for a Customer Service Representative. In this role, you will be responsible for processing incoming orders and responding to inquiries from both internal and external customers.
Key Responsibilities
- Handle customer interactions related to service issues, order processing, and support services;
- Begin developing strong relationships with a defined portfolio of customers;
- Act as backup support for Customer Service colleagues as needed;
- Collaborate with various internal departments to ensure smooth order fulfillment and delivery;
- Process and amend orders in the system, providing immediate confirmations to customers;
- Coordinate with third-party logistics providers to ensure complete and accurate documentation for timely deliveries;
- Monitor order status and due dates in line with Customer Service KPIs;
- Respond promptly to customer requests for information or updates;
- Communicate via multiple channels (calls, emails, faxes) to resolve inquiries;
- Step in to assist with colleague portfolios during absences;
- Proactively inform customers about the status of their orders, backorders, and shipments;
- Ensure timely invoicing and shipping of parts, especially at month-end;
- Support issue resolution by helping implement cost-effective recovery plans.
- First experience in customer service is required;
- Familiarity with logistics processes;
- Excellent communication skills;
- Customer-oriented mindset;
- Proactive attitude;
- Proficient in Microsoft Office and other PC applications;
- Familiarity with CRM system;
- Strong analytical and time-management skills;
- Excellent communication, both verbal and written.
Opleiding: Bachelor’s degree or equivalent experience.
Vakkennis: First expierence in Customer service is required.
Talenkennis: English.
Attesten: No attest are required.
Wat bieden wij jou?- 39 hours/week;
- Hybrid working starting when training period is finished;
- 6 compensation days/year;
- Ecocheques €250/year;
- Annual bonus.
Lieu de travail
Rumst 2840