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Team Manager

Published on Jobat.be 17 days ago

Team Manager

Volvo Group Belgium is a part of our Swedish mother company Volvo Group. We are one of the world's leading manufacturers of trucks, busses, construction equipment and marine- and industrial engines. We have facilities in 18 countries and represent our products is more than 190 markets.

Job description

As Team Manager, you will coach & develop high performing teams (working in shift) to deliver against defined targets & standards. In support of vehicle uptime, you will work closely within your  market to secure dealer performance in resolving breakdowns.

Your main tasks will be:

• Ensure your team has a clear understanding of the Volvo Truck Quality & Services strategy and the role they must play in order to deliver upon Uptime Centre focus areas

• Secure increased uptime by ensuring your team delivers within 1st line escalation support, drawing upon the knowledge and competence of 2nd line escalation wherever needed 

• Evaluate performance of all team members, taking necessary steps to coach, mentor or address performance concerns

• Use available reporting and case analysis, monitor the service levels provided by the dealer network and establish corrective actions together with market contacts

• Support that customer requirements are maintained , providing valuable information to Services &  Quality Customer Relations Teams

•  Share improvement suggestion ideas based on your  involvement within live breakdown handling and team performance evaluations 


This is us, your new colleagues

We Uptime Solutions maximize uptime  and secure that our transport solutions  keep our customer's promises.
We deliver these services through  highly engaged and skilled multi-lingual teams, ensuring that our customer promises are kept 24/7. 
By continually seeking out new opportunities to improve tools and services we Uptime Solutions want to remain customers's first choice.

Profile

We are looking for an experienced Team manager (2 years minimum).  International and customer center experiences are preferred. Experience in the automotive and aftermarket as an asset.

Expected competencies: 
Action oriented
Collaborates
Flexible 
Communicates effectively
Positive & optimistic person
Courageous & truthful person
Resourceful and outgoing leader 
Love to motivate and to make teams outperforming.

Languages: English, German and French

Offer

This is a super opportunity to work in a dynamic and fast-paced international environment where your knowledge about different cultures, countries and personalities will be developed.
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Anonymous | Smalleheerweg 31, 9041 Oostakker

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    43 days left to apply

    Characteristics

    • Function type: Customer service
    • Sector: Automotive
    • Oostakker (location)

    Requirements

    • Master (University or Higher Education Long Type)
    • At least 2 years experience
    • English, French, German

    Offer

    • Permanent
    • Full-time

    Apply before

    • 7 April

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