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Our client is a global leading, innovative and fast-growing company with EMEA HQ located in Grimbergen (North of Brussels).
Italian/English Customer Service Representative
The main responsibilities of the Italian/English Customer Service Representative:
- be in charge of a specific EMEA Market handling a client portfolio from A-Z
- process all incoming orders up until delivery in SAP
- be the SPOC for your clients and proactively inform them on the status of their orders and deliveries
- coordinate internally with other departments (finance, logistics, warehouse) to be up to date and share relevant information.
- handle problems that arise, manage complaints and offer prompt solutions
- monitor the whole order to delivery cycle and take corrective actions when needed: return requests, back orders,..
- assist and support Sales: reporting, deliver customer and sales data, etc.
The ideal candidate:
- a very strong level of Italian and English. Any other European language is a big plus
- a bachelor degree and have relevant experience as a customer service representative, handling order management from A-Z
- you are proactive, stress-resistant and sociable
- you can work independently and in a team
- you have a positive mindset, can easily adapt and are eager to learn
- a good knowledge of SAP (preferably) and Excel
As an Italian/English Customer Service Representative you will be part of the EMEA office, located in Grimbergen.
You will be surrounded by a great team of passionate colleagues, working in a fast-growing, innovate and inspiring workplace.
For this position, you will receive a nice salary package with fringe benefits.
+32 2 290 97 12
Place du Champ de Mars 5
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48 days left to apply
- Function type: Customer service
- Sector: Distribution and Retail
- All jobs via Page Personnel Bank Antwerp
- Academic Bachelor
- English, Italian
From € 2.500 to € 3.200 per month