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International Customer Service Representative (Italian-German)

Are you looking for a challenging Customer Service position in a dynamic, international pharmaceutical company? Are you fluent in Italian, German and English? This is your job!

Page Personnel | Antwerp | Interim, Full-time

Published on Jobat.be 6 days ago

Our client, an international player in the pharmaceutical/medical sector, is looking for a driven and experienced Customer Service Representative for the Italian and German market.

The company is easy accessible by car. The connection with public transport is less evident.

International Customer Service Representative (Italian-German)

Job description

The aim of the position is to coordinate and handle all customer requests and demands in order to grow the business, increase market share, increase market knowledge and reach the commercial goals. You will support clients in different ways:

1. Order Handling:

  • Process customer purchase orders
  • Communicate current lead times for customer purchase orders to the customer
  • Monitor shipping dates on all open orders, following up with Supply Chain Department to ensure prompt shipment
  • Confirm the shipment of the orders to the Import/Export department
  • Manage forecasting systems

2. New Product Development:

  • Assist customers in defining their choices
  • Advise the customers on any legislations matters

3. Complaint handling:

  • Examine complaints from the customer and communicate to QA, TSM and Marketing Management by registering the complaint within 48 hours after reception in a centralized tool
  • Use empowerment to solve complaints in an efficient and satisfactory way for the customers following the established guidelines as described in the procedures

4. Sales and Marketing:

  • Check forecasts/needs and proactively chase for sales and information
  • Utilise customer relationship by gaining information on their potential, new products and competitive activity. Keep Marketing informed on trends and new market information

In general:

  • Client contact
  • Contact with internal departments (Finance, Supply Chain, Import/Export,...)
  • Handle any customer inquiry accurately - with the assistance of other departments - providing product related and technical information as requested
  • Organise the follow-up of all administrative tasks and actions as indicated in the visit reports and telephone contacts
  • Keep abreast of all changes within the company (new products, new policies, changes in legislation,...) in order to provide the customers with the most recent information at all times

Profile

  • Bachelor degree
  • Relevant working experience within Customer Service or Sales Support
  • Excellent knowledge of Italian, German and English
  • Driven
  • Pro-active
  • SAP knowledge is a strong plus
  • You love to work

Offer

  • Salary + extra benefits
  • Strong, ambitious and dynamic company
  • Continuously changing market
  • Fixed contract after a successful interimperiod

More info

Page Personnel Belgium
Annelies Boons
+32 3 303 02 82
Emiel Banningstraat 47
2000 Antwerpen

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    54 days left to apply

    Characteristics

    Requirements

    • Academic Bachelor
    • English, German, Italian

    Offer

    • Interim
    • Full-time

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