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Our client is an established international organisation with a long history and a strong presence across multiple regions. Active in numerous markets worldwide, the company is known for its commitment to quality, innovation and sustainable solutions. They combine years of expertise with modern technology and continuously invest in improving their digital tools, customer experience and internal processes.
Internal technical support officer
Job description
As an Internal Technical Support Officer, you will serve as the first point of contact for customers who have technical inquiries about the company's products and services. You will support a wide range of users and provide clear, solution-oriented guidance through various communication channels.Tasks:
- Handling customer inquiries across multiple modern channels, including social media, chat applications, websites, phone and email.
- Logging cases and feedback in the CRM system and collaborating with internal teams to provide efficient, customer-friendly resolutions.
- Acting as a central contact point for technical questions, product-related information, usage guidance and issue follow-up.
- Contributing to the development and optimisation of digital support tools, such as automated assistance systems and online help channels.
- Ensuring that technical content on digital platforms is accurate, clear and kept up-to-date.
- Tracking recurring customer questions and market signals, sharing insights with the team and taking proactive actions when needed.
- Working closely with colleagues across different locations in the region, with occasional travel to support collaboration.
Profile
- Preferably hold a bachelor's degree in Construction, Technology, Communication, or related field.
- Experience in a customer-oriented environment (inquiries, complaints, technical advice) is a strong asset.
- Strong communication skills; collaborative team player with a proactive attitude.
- Good digital and IT skills: Excel, Word, PowerPoint, Outlook, Teams, PowerBI; familiarity with CRM & SAP is an advantage.
- Fluent speaking and writing skills in Dutch and French.
- Customer-focused, curious, eager to learn.
- Available by phone between 9:00 and 17:00 and flexible beyond strict "9-to-5".
Offer
- A stable role within a market-leading and sustainability-focused organisation.
- A warm and supportive work environment with room for personal development and growth.
- Competitive salary package in line with market standards.
- Meal vouchers, 18 additional ADV days, option for homeworking and a healthy work-life balance.