Are you passionate about research and uncovering the root cause of issues? Do you thrive in a dynamic environment where fraud detection, recovery, and leakage prevention are key to success?
If so, we invite you to join our team as an Expert Claims and Operational Technical Excellence
Expert Claims and Operational Technical Excellence
Job description
Purpose of the Role
As a Expert Claims and Operational Technical Excellence, you will play a pivotal role in analyzing, managing, and optimizing processes related to fraud, recovery, and leakage. Your expertise will help us minimize losses and maximize savings, contributing directly to our organization’s success.
Key Responsibilities
- Detect, analyze, and handle fraud and leakage cases within claims.
- Manage recoveries both strategically and operationally, identifying and processing results.
- Conduct Closed File Reviews (CFR) and Ad-hoc Open File Reviews (OFR) to identify and avoid systematic errors and potential leakage.
- Prepare analyses, reports, and KPIs related to fraud, recovery, and leakage.
- Actively participate in projects and training initiatives focused on technical excellence and knowledge sharing.
- Provide advice on complex cases and complaints.
Profile
- At least 5 years of relevant work experience in claims handling, fraud investigation, or the assistance sector.
- A Bachelor‘s or Master‘s degree.
- Strong analytical skills and problem-solving ability.
- Fluent in Dutch, French, and English.
- You are proficient in working with Excel and PowerPoint.
- In-depth knowledge of relevant systems and operational processes.
- Proactive attitude and the ability to work independently and take ownership of tasks.
- No fear of giving training courses or presentations to the other business lines.
- Willingness to travel abroad if required.
Collaboration
- Work closely with regional and global teams.
- Participate in Technical Excellence Committee meetings
- Share best practices on fraud, recoveries, and leakage
Offer
At Europ Assistance, we offer you a challenging and varied role within a dynamic, people-oriented organization. You will join a committed team supporting critical customer interactions every day, in a role with real operational impact.
We provide:
- A competitive salary with extra-legal benefits
- Meal vouchers
- Hospitalization insurance
- Group insurance
- Work-from-home allowance
- Transport reimbursement
You will work in an environment that values diversity, inclusion and work-life balance, with flexible working hours. Our offices are ideally located in Brussels. You will receive a permanent contract and the opportunity to grow in a role with responsibility, visibility and societal impact.
Ready to take the next step in your career?
We look forward to receiving your application, including your current CV in English (!) and an application letter. Join us and help shape the future of claims and operational excellence with your expertise and drive!
Practical information
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Place of employment
Brussels 1000