International company located in Mechelen is looking for a Customer Service Representative to reinforce the team during at least 3 months. The company is accessible by public transport, bike and car.
Customer Service Representative
Job description
As a Customer Service Representative, you will be the primary point of contact for our customers. Your main responsibility will be to handle incoming inquiries, resolve issues, and provide customer support.Your role:
- Respond to customer inquiries via phone, email in a professional and friendly manner
- Identify and assess customer needs to achieve resolution and satisfaction
- Coordinate shipments with an accurate follow-up of the necessary documents
- Responsible for the order entry and follow-up of open orders
- Process orders, returns, and exchanges efficiently and accurately
- Maintain a comprehensive knowledge of company policies, procedures, and products/services
- Escalate unresolved issues to the appropriate departments and follow up to ensure timely resolution
- Collaborate with team members to improve overall customer service processes and standards
Profile
- Previous experience in customer service or a related field is highly desirable
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficiency in using customer service software, databases, and other relevant tools
- Demonstrated patience, empathy, and customer-centric approach.
- Attention to detail and ability to work with accuracy
- Ability to work independently as well as collaboratively within a team
- You speak & write fluently in Dutch, French and English
Offer
- Temporary role of at least 3 months
- Competitive salary with meal vouchers and transport allowance
- An international environment with enthusiastic colleagues
- Accessible office in Mechelen, flexible hours and hybrid working
Practical information
Page Personnel Belgium
Wim Beke
Show number+32 3 303 28 63
Emiel Banningstraat 47
2000 Antwerpen