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Suttons Group

Customer Service Operator

Published on 24 days ago

Customer Service Operator

Suttons Group are an innovative global logistics business, and we are looking for a Customer Service Operator, to handle freight forwarding, as part of our International team based in Antwerp.

We will be looking to expand our team, for details on other careers please visit our website or register for our job alerts.

Job description

As a Customer Service Operator, you will liaise directly with our customers to provide them with global logistics solutions for the transportation of hazardous and non-hazardous chemicals, from supplier to receiver.

You will be working closely with the local planning and sales team, operations management and international colleagues from other regions as well as HQ Teams to deliver the customer service and operational aspect of the business.

Responsible for managing the efficient and cost-effective execution of services we have sold to customers, including the handling and logistics of their products locally, regionally and globally in our spot fleet assets, our dedicated contract assets or Customers owned fleet assets (as applicable).

Interfacing with our customers, suppliers and agents to deliver a safe and compliant operation, value for money customer service and control of cost.

Skills & Experience
  • Good understanding of aspects of multi-modal logistics operations with particular focus on chemical and petro-chemical sectors.
  • Management of 3rd Party Service suppliers such as Road Transportation, Rail Freight, Shipping and Depots
  • Customer Service – implementing and executing solutions for our Customers
  • Process Management and Continuous Improvement
  • Well-honed listening skills, problem-solving attitude and strong communication skills with the internal team as well as external customers
  • Tank container industry experience (preferred)
  • Proficient in the use of Microsoft Office software
  • Knowledge of IMDG & DOT regulations (preferred)
  • Ability to analyze data

Personal Qualities

Ideally you will be self-driven, results orientated with a clear focus on delivering a high quality service. We are looking for someone that is able to build excellent relationships with colleagues, customers and suppliers, so having good presentation skills and a professional persuasiveness is key. You will be someone that shows strong compliance with our company processes, having excellent computer skills with the necessary software (Microsoft Word, Excel, Powerpoint etc).


Established in 1926, Suttons Group is an innovative, global logistics business, Employing over 1,000 people worldwide and with £190 million in sales, our global network includes 31 locations across Asia, 5 locations throughout Europe, plus our 32 sites in the UK, 5 locations in the Middle East and 4 locations in the Americas. We have a fleet of 8,000 tank containers, 500 trucks, and 700 trailers. We carry out 170,000+ shipments per year - that equates to a delivery every 3 minutes!

Suttons International has offices in eight countries, with agents and partners spanning 6 continents. We have in excess of 400 customers globally and operate within the most specialised segments of the chemical industry, completing over 50,000 multimodal shipments per year. With 8,000+ tank containers, we have and one of the largest baffled tank fleets in the world and Suttons commits to increasing its fleet by at least 1000 tank containers per year.


In return, you will receive a competitive salary and package including 20+ days annual leave plus public holidays. In addition to this, Suttons provide every Antwerp employee with meal vouchers (€8/day) a bike lease scheme and hospital insurance! This role is open to working flexibly and will be a mix of home/office working with all of the necessary equipment such as a laptop. Our fantastic Antwerp office is set in a great location with easy access from all transport routes.
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    15 days left to apply



    • Secondary education
    • Limited experience (< 2 years)
    • English


    • Permanent
    • Full-time
    • Possibility to work from home: 3 days
    • Meal vouchers
    • Laptop
    • Individual hospital insurance
    • Company bicycle
    • Eco Cheque

    Apply before

    • 7 May

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