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Air Import Agent
Job description
- Manage the full operational flow of air import shipments from arrival to final delivery.
- Ensure accurate and timely data entry in internal systems, including proprietary tools and SAP.
- Track and trace shipments and proactively communicate updates to customers and internal teams.
- Follow daily workflows to maintain consistency and compliance.
- Coordinate timely delivery of freight to customers and partners.
- Prepare and send documentation required for customs clearance.
- Ensure accurate and timely billing to customers and service providers.
- Communicate professionally with customers to arrange international shipments and meet service expectations.
- Maintain strong relationships with airlines, trucking companies, and other logistics partners.
- Follow all internal procedures and comply with external regulations.
- Identify opportunities to improve efficiency within the department.
- Ensure customer SOPs are followed and updated when needed.
- Meet KPI standards as defined by company procedures.
- Maintain timely communication with overseas offices and partners.
Profile
- 6 months to 1 year of experience in logistics or airfreight, or equivalent education.
- Knowledge of air import documentation is an advantage.
- Strong communication and interpersonal skills; able to listen, understand, and respond clearly.
- Proactive mindset with strong organizational abilities.
- Solid computer skills (Excel, Word, PowerPoint).
- IATA certification is a plus.
- Fluent in English and Dutch.
- Eligible to work in Belgium.
- Reports to the Air Import Lead Agent, Supervisor, and Manager.
Offer
- Starting salary €3,000–€3,200 gross per month
- Meal vouchers (€10/day)
- Eco vouchers (€250/year)
- Hospitalisation insurance
- Pension fund contribution (1% of annual gross salary)
- Employee stock purchase plan
- Bike leasing available after 6 months
- Professional, process-driven work environment with clear procedures and hierarchy
- International team with English as the main internal language
- Business dress code
- Working hours: Mon–Thu 08:00–16:30, Fri 08:00–16:00
- Telework up to 26 days/year
- Clear internal growth path
Deze functie staat open voor iedereen, ongeacht gender of leeftijd.
VG 2038/U – W.DISP 938 VG 2089/U – W.DISP 1067 VG 2214/U – W.DISP 1322
Place of employment
Machelen (Vl.Br.) 1830