In the past, you could limit yourself to the attitude, “I know my craft, I'm good with numbers and systems, I articulate clearly and that's enough.” Now managers increasingly recognize that direct relationships with customers and co-workers play a crucial role in the smooth running of a technical project.

The results of this training: 

• Smoother collaboration
• Contracts are won more easily
• Your performance increases

• Introduction and objectives
• Basics: axioms of communication
• How can one strengthen the communication process?
• A constructive dialogue through active listening
• Application exercise
• Giving feedbacks - obtaining the desired goal with respect for the person
• Receiving feedback in a gracious way - the basis of an open exchange
• Application exercises
• Assertiveness and striving for win-win's during feedback discussions and negotiations
• Playing with: taking space, giving space
• The trap of the non-assertive communication
• Application exercises
• Push or pull - the art of questioning and directing the conversation
• Application exercises
• Conflict management during communication - staying out of the drama-triangle
• Application exercises

Lots of exercising and role play. Bring your own situations! The experiences gained during the exercises are discussed against the background of principles of communication in the more theoretical part. The slides are for inspiration, the syllabus offers a solid basis of principles of communication as well as easy to use scripts for different situations of communication, and do's and don'ts.

Delivered as a live, interactive training: available in-person or online, or in a hybrid format. Training can be implemented in English, Dutch, or French.
If interested in organising this training internally, get in touch with us; we can even customise it to meet your specific needs.

No preliminary skills are needed

This workshop is for the technical professional who wishes to reinforce his/her communication skills