The role of an administrative professional is changing fast. You need new skills to manage time, priorities, projects, conflicts & colleagues


Highlights
• Learn how to manage change and plan for the future
• Use critical thinking skills to proactively reach new goals
• Practice effective listening skills and emotional intelligence to become a collaborative colleague and business partner

Key competencees
• Time management
• Conflict management
• Critical thinking
• Emotional intelligence
• Communication skills
• Assertiveness skills

Management Skills for Administrative Professionals is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former administrative and management experience in international companies.


7 Programme Modules:

1 - Learning Objectives
• Manage changing roles and responsibilities when working with bosses, peers, team members, and customers
• Meet dynamic work expectations through proactively managing time and priorities
• Communicate and negotiate with clarity and confidence to achieve results and manage conflicts

2 - Manage Change
• Use personal change management to work more effectively with and through others
• Bring about change even when faced with resistance
• Apply a systematic approach to plan and engage others in the change process

3 - Manage Roles, Responsibilities and Teamwork
• Manage roles, responsibilities, and authority to meet goals
• Identify and support differing work style preferences using new skills and best practices
• Recognize and proactively use critical thinking to support achievement of team-based goals

4 - Manage Time and Priorities
• Establish a systematic and efficient approach to work using prioritization and time management strategies
• Identify strategic uses of technology to manage information and better utilize time
• Evaluate current roles and responsibilities to identify activities that can be delegated

5 - Manage Relationships And Communication
• Use emotional intelligence and effective listening practices to prepare to be an effective colleague, partner and leader
• Apply assertive communication using verbal and nonverbal behaviours
• Exhibit confidence and influence using teste presentation models

6 - Managing Negotiations And Conflicts
• Define the sources of conflict in the workplace
• Employ strategic diplomacy to handle office politics,difficult people and demanding situations
• Negotiate to empower self and others to achieve goals

7 - Action Plan
• Review a comprehensive list of new management skills and strategies learned and practiced throughout the program
• Reflect on best practices that will be applied in the near or long term

You are an experienced administrative professional. You need to expand your management skills as your role is changing. You are expected to plan, be assertive and get things done in today's business world.


Typical Participants:
• Admin Professionals