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Our client is an international company well known within the life science industry. With a strong focus on innovation, quality, and customer well-being, they strive to create safer workplaces and improve lives worldwide.
Customer Service Representative
Description de la fonction
As a Customer Service Representative your responsibilities are:
- Serve as the main contact for customers, managing orders, deliveries, and inquiries,
- Monitor and follow up on outstanding orders, backorders, and shipment documentation,
- Collaborate with Sales, Logistics, Marketing, and Credit teams to resolve issues and support customers,
- Handle service complaints, provide updates, and issue commercial compensations when needed,
- Prepare reports, support team members, and help train newly hired CSRs.
Profil
A successful Customer Service Representative should have:
- Strong communication skills in English and French,
- A customer-focused mindset,
- Experience working with Middle Eastern, Mediterranean, or African markets is an asset,
- Ability to manage orders in an ERP system (SAP is a plus),
- Analytical thinking with the ability to interpret reports and forecasts,
- Solid understanding of logistics, supply chain, and OTC processes,
- Organized, detail-oriented, resilient under pressure, and effective in a team.
Offre
Key benefits of the role include:
- Competitive compensation package with performance-based annual bonus,
- Flexible, hybrid work environment that supports work-life balance,
- Strong learning and development opportunities through internal training programs,
- Inclusive, collaborative culture with clear paths for career growth.