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This company is a global market leader in thin film technology. We develop innovative solutions for thin film coatings – from components and consumables (targets) to machines (coaters) and the associated software.
Software Quality & Testing Engineer
Job description
We are looking for a Software Quality & Testing Engineer with a strong affinity for customer support and ambition to grow our software support activities, supporting our customers and continuously improving the reliability of our software platform.
In this role, you will take ownership over the incident resolution both on internal and on external environments. Based on the challenges you encounter when launching new software versions on our own machines and with customers, you actively contribute to improved tests, better diagnostics, and higher overall software quality.
You will work closely with customers, developers, DevOps, and project colleagues in a demanding industrial context where software stability, reliability, and clear communication are essential.
Software Support & Troubleshooting
Analyze, reproduce, and troubleshoot incidents in test, staging, and production environments to reduce implementation risk to an absolute minimum for our clients
Investigate logs, error messages, and system behavior to identify root causes
Differentiate between software defects, configuration issues, data problems, and usage-related questions. Build a prioritized improvement opportunity list to help the team understand which improvement proposals move the needle most.
Communicate clearly with customers by providing status updates, explanations, and practical workarounds, build the processes and tools to enable the latter
Take ownership of issues from initial report through resolution and validation
Quality Improvement, Testing & QA Tooling
Translate recurring or critical support cases into test cases and regression scenarios
Validate bug fixes and perform targeted regression and smoke testing
Contribute to automated tests for C#/.NET backend services and Angular frontend applications
Work with test approaches including unit, integration, end-to-end, and contract testing
Use UI and end-to-end testing frameworks such as Cypress, Playwright, or Selenium
Support non-functional testing, including performance and reliability checks, where relevant
Use real-world support insights to improve test coverage, release confidence, and QA tooling
Collaboration & Continuous Improvement
Collaborate closely with software developers, DevOps/platform and project teams
Act as the customer reality check in engineering and quality discussions
Contribute to improvements in logging, diagnostics, and overall product usability
Help maintain and improve support processes, guidelines, and known-issue documentation
Travel & Operational Involvement
Willingness to travel for global deployments and commissioning projects
Participate in operational support during critical releases and customer go-lives.
Gain hands-on insight into customer environments to continuously improve support effectiveness and test realism
Profile
Several years of experience in software testing, quality engineering or development
Strong C#/.NET (backend) knowledge and experience with modern web applications (Angular is a plus)
Familiar with test automation, CI/CD pipelines and containerized environments (e.g. Kubernetes)
Strong analytical mindset and ability to turn customer issues into testable scenarios
Clear communicator, quality-driven, pragmatic and comfortable in customer-facing environments
Ability to translate customer issues into concrete, testable scenarios
You will be part of an on-call rotation (with a team of 3), during which you are available outside of business hours to provide support for urgent customer requests.
You are open to travel internationally approximately 15% of your time.
Offer
A dynamic and international work environment where innovation and collaboration are key.
A competitive salary with an attractive package of additional benefits.
An extensive training program and personal guidance through a mentorship program.
Enjoy fun extras such as after-work drinks and sports, summer barbecue, Christmas drinks, and so much more.
Thanks to our location near the highway, our company is easily accessible.
On top of the 20 standard vacation days, you receive an additional 12 compensation days per year.