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Our client is a well-established, medium-sized company operating in the industrial/manufacturing industry. They are committed to delivering high-quality products and services while fostering a professional and supportive work environment.
Sales Support & Customer Service (Construction)
Job description
As a Sales Support & Customer Service, you play a key role in supporting our commercial team and ensuring a smooth, high-quality customer experience. You guide clients and colleagues throughout the entire process - from technical information gathering to quotation and order follow-up - so that every project runs efficiently and accurately.Your responsibilities include:
- Ensuring a seamless process from quotation to order, guaranteeing optimal customer satisfaction.
- Acting as the first point of contact for clients and serving as an internal ambassador for their needs.
- Preparing accurate and complete quotations in close collaboration with customers, collecting all technical and commercial information, and clarifying the proposed solution.
- Supporting the sales team by providing technical input, coordinating with internal departments, and ensuring correct routing of requests.
- Interpreting plans and gathering the necessary technical details to enter into the configurator.
- Creating basic technical drawings when required by the product or project.
- Verifying data, identifying inconsistencies, and ensuring all information is correct before processing.
- Working with the sales team to ensure correct pricing and margin realization.
- Detecting system errors, stock issues, or missing information and proactively proposing solutions.
- Collaborating closely with other departments (logistics, technical, sales) to continuously improve the customer experience.
Profile
We are looking for a Sales support & Customer Service candidate that :
- You hold a Bachelor's degree or have equivalent experience.
- You have experience or a strong interest in the construction sector, and you bring proven expertise in Sales Support, Customer Service, or After-Sales.
- You have a basic understanding of drawing software (e.g., CAD, Inventor); hands-on experience is a plus.
- You are customer-focused, commercially minded, and driven to deliver high-quality service.
- You work in a structured, solution-oriented way and enjoy being a central point of contact.
- You are a strong communicator who can handle challenging situations and guide them to a positive outcome.
- Experience with ERP systems (Navision, AX, Dynamics D365, SAP…) is an asset.
- You are proficient with Microsoft Office and have a good understanding of CRM tools.
- You speak Dutch fluently, have a good command of French, and a basic knowledge of English.
Offer
Our client offers :
- A global business, looking to attract and retain the best talent
- A culture that values opportunity for growth, development and internal promotion
- Highly competitive base pay
- Ongoing personal learning and development support