Customer Service Coordinator

The assignment starts mid-March and lasts for 6 months.

Your Responsibilities:

• Partner with sales teams to evaluate maintenance and service proposals and build strong relationships with key partners
• Define and track after-sales KPIs to ensure excellent customer service and operational availability
• Act as the first escalation contact, resolving customer issues efficiently via service ticketing
• Coordinate incident management, spare parts distribution, helpdesk training, and post-installation support
• Respond to inquiries from customers and partners, and collaborate with the sales team to identify new business opportunities
• Enhance customer experience, monitor service performance trends, and manage your own client portfolio
• Provide insights and feedback on technical improvements to internal teams and proactively streamline processes

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at Show websitehttps://www.roberthalf.com/be/en/privacy.

Your Profile:

• Fluent in Dutch and French, with solid English skills
• Bachelor's or Master's degree preferred
• 1-2 years' experience in technical support or customer service, ideally within e-mobility
• Confident user of CRM and ticketing systems
• Analytical, well-organized, able to juggle multiple tasks and projects
• Comfortable in a fast-paced environment; a team player committed to safe work practices and collective success