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AGO Office: Software Quality & Testing Engineer
Job description
For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.
Software Support & Troubleshooting
Analyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clients
Investigate logs, error messages, and system behavior to identify root causes
Distinguish between software bugs, configuration issues, data discrepancies, and user inquiries
Maintain a prioritized list of improvement opportunities to focus the team on high-impact fixes
Communicate clearly with clients regarding status updates, explanations, and practical workarounds
Take full ownership of issues from the initial report through to resolution and validation
Quality Improvement, Testing & QA Tooling
Translate recurring or critical support cases into robust test cases and regression scenarios
Validate bug fixes and perform targeted regression and smoke tests
Contribute to automated tests for C#/.NET backend services and Angular frontend applications
Utilize various testing approaches, including unit, integration, end-to-end, and contract testing
Work with UI and E2E frameworks such as Cypress, Playwright, or Selenium
Support non-functional testing, including performance and reliability checks
Collaboration & Continuous Improvement
Act as a "reality check" from the customer's perspective in engineering and quality discussions
Contribute to improvements in logging, diagnostics, and overall product usability
Maintain and improve support processes, guidelines, and documentation for known issues
Participate in international deployments and commissioning projects (approximately 15% travel)
Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support
Profile
Several years of experience in software testing, quality engineering, or software development
Strong knowledge of C#/.NET (backend) and experience with modern web applications (Angular is a plus)
Familiarity with test automation, CI/CD pipelines, and container environments (e.g., Kubernetes)
Strong analytical mindset with the ability to translate complex customer problems into testable scenarios
A clear communicator who is quality-driven, pragmatic, and comfortable in client-facing roles
Willingness to participate in a 1-in-3 standby rotation for urgent support
Readiness to travel internationally (approx. 15% of the time) for on-site commissioning
Offer
A dynamic and international working environment focused on innovation and collaboration
A competitive salary package complemented by an attractive range of fringe benefits
A comprehensive training program and personal guidance through a mentorship track
A great work-life balance with 20 statutory holidays and 12 additional compensation (ADV) days per year
The opportunity to work with the latest software stacks in a young, visionary department
Fun extras such as after-work sports, drinks, summer BBQs, and holiday events
An easily accessible workplace located near the highway
Interested? Apply online or contact AGO Gent Office: