Communication skills play an important part in determining an individual’s work effectiveness and career success.  Good communication skills are vital to strengthen relationships, eliminate costly misunderstandings, motivate employees and foster team work.

Unfortunately, many people never learned effective ways of communicating with others. Good communication does not come naturally for most people. Learning how to communicate in an open and healthy way is a essential component to growth and success. 

During this interactive workshop, participants will learn the secrets of communication, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. 

• Insights into your own communication style and that of others
• Effectively deal with emotions and conflicts
• Exercises in active listening
• Empowerment through assertive communication
• Understanding your own communication style and that of others
• How to convince others
• The power of nonverbal communication
• Application of some assertiveness techniques
• Dealing with different types of people and different communication styles
• Concrete and specific communication: say what you mean
• Active and focused listening
• The importance of empathy
• Emotionally intelligent communication
• Dealing with difficult people and resistance
• Giving and receiving feedback
• Basic elements of negotiation techniques

	Included in this training: the course book 'Communication Skills' Download this pdf guide in the e-store

Interactive workshop with inspiring video examples and concrete, recognizable situations. In addition to these tips and tricks you practice communication skills with your neighbor during the workshop. 

Available as a workshop of 1 hour, 90min, half day or full day.

Your communications with others will be more professional and more effective, by using targeted communication: observing, listening and speaking. You will learn how to:

•  Better understand others
• Communicate in a convincing and confident way
• Convey your message with impact
• Get things done easier by others

Included in this training: the course book "Communication Skills".

Download the pdf guide in the e-store

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.