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Cloud Support Engineer
Description de la fonction
At TCR, we believe strong cloud platforms are built by people who are curious, accountable, and eager to grow. As our Cloud Support Engineer, you’ll join us at an exciting moment as we continue strengthening our cloud-first environment and scaling modern infrastructure across the group.
This role is ideal for a strong Level 2 or early Level 3 engineer who wants to grow into a full Cloud Engineer role. You’ll work closely with senior engineers, take ownership of increasingly complex challenges, and learn by doing: supported by clear guidance, trust, and exposure to modern cloud technologies.
You won’t just keep systems running. You’ll help shape how we operate, automate, and improve.
A snapshot of what you will be doing here:
- Cloud & infrastructure operations
- Act as L2/L3 support for cloud, infrastructure, and platform-related incidents.
- Operate and support Azure and hybrid cloud environments, with a focus on stability, security, and scalability.
- Monitor system performance, troubleshoot complex issues, and proactively prevent incidents.
- Incident ownership & reliability
- Take end-to-end ownership of incidents and problems, escalating when needed and learning from every case.
- Support major incidents alongside senior engineers and the IT Lead.
- Perform root cause analysis and contribute to long-term preventive improvements.
- Automation & continuous improvement
- Contribute to automation and Infrastructure-as-Code initiatives, learning hands-on with guidance.
- Identify opportunities to reduce manual effort and improve operational efficiency.
- Apply cloud security, access, and governance best practices in daily operations.
- Collaboration & knowledge sharing
- Work closely with senior engineers, vendors, and cross-functional teams.
- Coach and support L1/L2 colleagues on cloud fundamentals and operational best practices.
- Actively document procedures, runbooks, and lessons learned to strengthen team capability.
What success looks like
- Here’s how you’ll make an impact in your first months:
- Stable, secure, and well-monitored Azure/hybrid platforms with fewer repeat incidents.
- Faster incident resolution and solid RCA that actually prevents recurrence.
- Meaningful automation (scripts, templates, pipelines) that reduces manual effort and error.
- Improved observability: actionable alerts, better visibility, and operational playbooks tightly aligned with monitoring and alerting workflows.
- You’re trusted to handle complex cases independently and are clearly progressing toward full Level 3 scope.
Profil
Who we are looking for someone who:
- Brings ~5 years in cloud/infrastructure/IT operations with strong Azure exposure (daily operations).
- Has working knowledge of Entra ID (Azure AD), VMs/networking/storage, Windows Server & AD.
- Understands networking fundamentals (DNS, IP, VPN) and security fundamentals (IAM, MFA, access control).
- Has knowledge of Citrix operations (maintenance and support), including Citrix Workspace / Virtual Apps & Desktops.
- Has scripting experience (or strong interest) with PowerShell and an automation mindset.
- Has experience in IT support/operations/service desk with an ITSM way of working.
- Is a curious, structured problem-solver who takes ownership and learns fast.
- Is a proactive improver who prefers automation over repetition.
- Communicates clearly and raises the bar for reliability and security.
- Is ambitious to grow depth in cloud operations.
- Has excellent verbal and written communication skills in English.
Nice to have
- IaC (ARM, Bicep, Terraform).
- Containers/Kubernetes (AKS or equivalent).
- CI/CD and DevOps practices.
- Advanced Azure security (Defender, Conditional Access).
- FinOps awareness and cost optimisation.
- Observability in distributed systems, DR/HA design patterns.
Offre
Why we think you will love working with us:
- You’ll work at our HQ close to the action, decisions, and leadership. No fluff, no red tape. Just freedom to lead and make real impact in a fast-paced, results-driven environment.
- You’ll join a smart, grounded team that moves fast and backs each other. No egos just results.
- We show up because the energy’s real. Great conversations, fast decisions, and plenty of fun thanks to our Happiness Team’s regular events and drinks.
- You’ll grow by doing, shaping what’s next, and being trusted to lead.
- One team, 30 countries, shared goals. Work that fits life, not the other way around.
- Full-time contract (39h /week) with 30days of holiday.
- And most of all: we live our values: integrity, open-mindedness, accountability, and passion. Every day.
Our company
At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.
With headquarters near Brussels and a team of 1800 employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.
Do you think we could be a match? We look forward to meeting you.
If you’re motivated to grow, enjoy solving complex technical challenges, and want to build your cloud expertise in a supportive, expert-driven environment : we’d love to hear from you.
We encourage candidates to apply even if they do not meet all the requirements. Research shows that people from underrepresented groups often hesitate unless they meet every criterion. At TCR, we look for relevance, not perfection.
TCR International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
? Please note that we do not accept unsolicited applications or inquiries from recruitment agencies.
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