As our Technical Inside Sales, you are the vital link between ambitious R&D projects and our cutting-edge production facility. You don’t just "process orders"; you act as a technical consultant for some of the world’s most prestigious research institutes and tech companies, including CERN, IMEC, Airbus, MIT, NASA and other leading international OEMs.
1. Technical Quoting & Consultation
- Serve as the primary point of contact for incoming inquiries from international R&D teams and engineers.
- Analyze technical requirements (thermal performance, customization) and translate them into manufacturable solutions in collaboration with our operations team.
- Prepare and follow up on quotes, proposals, NDAs, and contracts for projects in photonics, quantum computing, medical devices, and space tech.
2. Customer Success & Project Management
- Act as the "voice of the customer" internally: track order statuses and proactively communicate updates or potential delays to ensure high customer satisfaction.
- Handle customer-related documentation, including supplier setups, compliance documents, and technical inspection reports.
- Maintain a clean and actionable CRM (HubSpot/Odoo) to track opportunities and drive company growth.
3. Logistics & Support
- Coordinate logistics and respond to customer queries regarding global shipments and delivery timelines.
- Ensure a seamless "design-to-delivery" experience for our international portfolio.