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Teamlead Dispatch
Job description
We are looking for a teamlead for the traffic department. This consists of 3 sections, including Ocean, Truck & Air Freight, featuring a team member who handles the first level of escalation for complaints and other issues, ensures the coordination of all operations, and makes decisions within the assigned authority when necessary.
- First point of contact in the absence of the supervisor;
- First escalation level within the traffic department regarding collection and delivery orders;
- Daily coordination and efficient planning of operational and administrative cooperation within traffic, as well as problem-solving;
- Planning of Air Freight and Road Freight shipments;
- Creating dealer vacation schedules and adjusting the loading plan accordingly;
- Retrieving existing invoices in CRM;
- Checking all completed documents related to customs procedures and creating manual customs shipments if necessary;
- Monitoring EWM grievances and incident tickets (Lisa);
- Reviewing and implementing optimizations for existing processes and discussing these with the supervisor.
Profile
- Good knowledge of Dutch and English. Knowledge of French is a plus;
- Strong interpersonal skills. Accuracy with an eye for detail;
- Ability to work both independently and as part of a team;
- Liaising with customs services, loading/unloading services, and the supervisor to discuss and resolve issues and implement improvements;
- Knowledge of IATA and Hazmat, as well as good insight into cost structures and various transport modes;
- Strong negotiation skills;
- IT skills: Good knowledge of standard PC software.
Offer
Full-time permanent contract – 2nd shift (2:30 PM – 10:30 PM) – Will be part of a rotation schedule to process Saturday shipments.
Salary according to your experience + bonus, mealvouches of €9/day, transportaion compensation, insurances, extra holidays