This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You’ll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

Describe cloud computing

Describe cloud computing

• Introduction to Microsoft Azure Fundamentals
• Introduction to cloud computing
• What is cloud computing
• Describe the shared responsibility model
• Define cloud models
• Describe the consumption-based model

Describe the benefits of using cloud services

Introduction to concepts surrounding cloud computing. Mostly platform agnostic, focused instead on general concepts.

• Describe the benefits of high availability and scalability in the cloud
• Describe the benefits of reliability and predictability in the cloud
• Describe the benefits of security and governance in the cloud
• Describe the benefits of manageability in the cloud

Describe cloud service types

Introduction to cloud service types (Infrastructure, Platform, and Software as a Service models) and associated use cases for each.

• Describe Infrastructure as a Service
• Describe Platform as a Service
• Describe Software as a Service

What is Microsoft 365?

What is Microsoft 365?

• Describe the differences between Office 365 and Microsoft 365
• Describe Windows 365
• Describe how Microsoft 365 empowers workers in this hybrid world of work
• Explore Microsoft 365 tenant
• Summary and resources

Describe productivity solutions of Microsoft 365

Learn about how the productivity solutions through Microsoft 365 help optimize operations, engage customers, and empower people to perform tasks in real-time from virtually anywhere. Prepare for MS-900.

• Describe the productivity capabilities and benefits of Microsoft 365
• Describe Microsoft 365 Apps
• Describe work management tools in Microsoft 365
• Describe additional Microsoft 365 productivity apps
• Summary and resources

Describe collaboration solutions of Microsoft 365

Learn about how the collaboration solutions through Microsoft 365 unlock new ways of working together by helping people and teams stay connected, engaged, and ensure fluid communication across organizations. Prepare for MS-900.

• Describe the collaboration capabilities and benefits of Microsoft 365
• Describe how Microsoft Teams promotes collaboration and enhances teamwork
• Describe the Microsoft Viva apps
• Describe how Yammer helps communities connect and grow
• Summary and resources

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

Describe endpoint modernization, management concepts, and deployment options in Microsoft 365

• Describe the endpoint management capabilities of Microsoft 365
• Compare the differences of Windows 365 and Azure Virtual Desktop
• Describe the deployment and release models for Windows-as-a-Service (WaaS)
• Identify deployment methods and update channels for Microsoft 365 Apps
• Summary and resources

Describe analytics capabilities of Microsoft 365

Describe analytics capabilities of Microsoft 365

• Describe the capabilities of Viva Insights
• Describe the capabilities of the Microsoft 365 admin center and Microsoft 365 user portal
• Describe the reports available in the Microsoft 365 admin center and other admin centers
• Summary and resources

Describe the services and identity types of Azure AD

Describe the services and identity types of Azure AD

• Describe Azure Active Directory
• Describe the available Azure AD editions
• Describe Azure AD identity types
• Describe the types of external identities
• Describe the concept of hybrid identity
• Summary & resources

Describe the access management capabilities of Azure AD

Describe the access management capabilities of Azure AD

• Describe Conditional Access in Azure AD
• Describe the benefits of Azure AD roles and role-based access control
• Summary & resources

Describe threat protection with Microsoft 365 Defender

Describe threat protection with Microsoft 365 Defender

• Describe Microsoft 365 Defender services
• Describe Microsoft Defender for Office 365
• Describe Microsoft Defender for Endpoint
• Describe Microsoft Defender for Cloud Apps
• Describe Microsoft Defender for Identity
• Describe the Microsoft 365 Defender portal
• Summary and resources

Describe security capabilities of Microsoft Sentinel

Describe security capabilities of Microsoft Sentinel

• Describe how Microsoft Sentinel provides integrated threat management
• Understand Sentinel costs
• Summary and resources

Describe the compliance management capabilities in Microsoft Purview

Describe the compliance management capabilities in Microsoft Purview

• Describe the Microsoft Purview compliance portal
• Describe Compliance Manager
• Describe use and benefits of compliance score
• Summary and resources

Describe the Service Trust Portal and privacy at Microsoft

Describe the Service Trust Portal and privacy at Microsoft

• Describe the Service Trust Portal
• Describe Microsoft's privacy principles
• Describe Microsoft Priva
• Summary and resources

Describe Microsoft 365 pricing, licensing, and billing options

Describe Microsoft 365 pricing, licensing, and billing options

• Explore pricing models for Microsoft cloud services
• Explore the billing and bill management options
• Explore the available licensing and management options
• Summary and resources

Describe support offerings for Microsoft 365 services

Describe support offerings for Microsoft 365 services

• Explore support options for Microsoft 365 services
• Explain service level agreement (SLAs) concepts
• Identify how to track the service health status
• Explore how organizations can share feedback on Microsoft 365 services
• Summary and resources

This course combines deep technical expertise with hands-on, instructor-led training, helping you transform knowledge into practical, real-world skills that last.

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both. Candidates may have knowledge of cloud-based solutions or may be new to Microsoft 365.