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Maak een flexibele overgang in nieuwe manieren van werken in een steeds veranderende digitale wereld!
- Wat is IT Service Management?
- Waarom ITIL® ?
- ITIL® vocabularium, terminologie en processen
- IT Service Management definities: Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of Value creation
- Key concepts of Service relationships:
- service offering
- service provision
- service consumption
- service relationship management
- De geest, en het praktisch gebruik van 7 ITIL richtlijnen
- 4 dimensions of service management:
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Het ITIL service value system
- De service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements:
- Plan
- Improve
- Engage
- Design & transition
- Obtain / Build
- Deliver & support
- Managers en medewerkers van IT Service departementen
- Applicatie- en projectmanagers
Teachers
Joost Bertrem
This course is eligible for
KMO portefeuille (Flanders)
Jobs
4 jobs matching this course.
Project Portfolio Manager
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- Brussels
Permanent
IT Infrastructuur Coördinator
- Kwery
- Antwerp
From € 4.500 to € 6.300 per month
Permanent
IT Coördinator
- Kwery
- Antwerp
From € 4.500 to € 5.500 per month
Permanent
Instore Application Owner (M/V/X)
- Veritas
- Kontich
Permanent