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953 courses: ICT

Scrum Product Owner

  • course by Syntra Antwerpen & Vlaams-Brabant
  • Antwerp & Port of Antwerp
1.180

Python

  • course by NHA Afstandsonderwijs
  • Online
359
SBM

ITIL 4 Foundation

  • by SBM
Ghent, Kortrijk and 1 others
1.936
More info

Maak een flexibele overgang in nieuwe manieren van werken in een steeds veranderende digitale wereld!

  • Wat is IT Service Management?
  • Waarom ITIL®?
  • ITIL®  vocabularium, terminologie en processen
  • IT Service Management definities:  Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of Value creation
  • Key concepts of Service relationships:
    • service offering
    • service provision
    • service consumption
    • service relationship management
  • De geest, en het praktisch gebruik van 7 ITIL richtlijnen
  • 4 dimensions of service management:
    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes
  • Het  ITIL service value system
  • De service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements:
    • Plan
    • Improve
    • Engage
    • Design & transition
    • Obtain / Build
    • Deliver & support

Ghent € 1.936(Incl.VAT) More info
Kortrijk € 1.936(Incl.VAT) More info

  • Managers en medewerkers van IT Service departementen
  • Applicatie- en projectmanagers

Teachers

Joost Bertrem

This course is eligible for

KMO portefeuille (Flanders)

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2 jobs matching this course.
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