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Technical Support Specialist
Description de la fonction
Are you passionate about technology, problem-solving, and helping customers succeed?
Do you enjoy diving into complex technical challenges and turning them into simple, effective solutions?
Then you might be the Technical Support Specialist we’re looking for!
About the Role
As a Technical Support Specialist, you are the first point of contact for our customers. You’ll provide high-quality support across phone and digital channels and help resolve complex issues within PV systems. With your technical insight and customer-centric mindset, you ensure every interaction leaves a positive impression.
You will collaborate with service partners, field technicians, and internal teams to deliver solutions, share knowledge, and continuously improve our service processes.
What You’ll Do
- Provide remote technical support for PV systems via phone, online platforms, and remote tools.
- Troubleshoot complex issues using tools such as Sunny Portal, JIRA, and remote diagnostic tools.
- Act as escalation point for our 1st line service provider when issues require deeper expertise.
- Support Field Service Technicians occasionally on-site to help diagnose or repair devices.
- Communicate technical solutions, best practices, and learnings to your team and knowledge base.
- Handle customer processes such as RMA, returns, complaints, and delivery clarifications.
- Participate in ongoing trainings to stay up to date with product developments and new technologies.
Profil
What You Bring
- Completed technical education or equivalent experience (electrical engineering or electricity preferred).
- 2–3 years of experience in a customer service or technical support role.
- Strong understanding of electricity and IT networks.
- Excellent communication skills and the ability to remain calm and solution-oriented.
- Strong problem-solving skills and the ability to multitask in a high-volume environment.
- Willingness to travel within the Benelux region for service assignments and knowledge transfer.
Offre
SMA offers you
- A competitive salary (including 13th month) meal vouchers
- You work in a 38-hour week
- Possibility to work from home
- 20 legal leave days 12 Extra-legal leave days (including closure between Christmas and New Year)
- Pension & medical/dental insurance plans
? Why Join Us?
- Work with cutting-edge renewable energy technology.
- Join a supportive, knowledgeable team with strong collaboration.
- Opportunities to grow your skills through hands-on learning and training.
- Contribute to building sustainable energy solutions for the future.
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