Our client is located in the center of Brussels and very easy to reach by public transport. They have more than 50 years of experience in breakdown assistance on our Belgian roads and are also active in travel assistance abroad, medical assistance in Belgium.
Gestionnaire de Dossiers
Functieomschrijving
The Back Office Department is part of the Finance & Administration Department.
The Back Office staff handle assistance and/or insurance files for both B2C and B2B clients.
After analyzing the files and in accordance with the general conditions of application, they reimburse or bill B2C and B2B clients.
The Back Office staff handle assistance and/or insurance files for both B2C and B2B clients.
After analyzing the files and in accordance with the general conditions of application, they reimburse or bill B2C and B2B clients.
- Working with a team of experienced colleagues and with the support of your supervisors, the new colleague will be mainly responsible for the following tasks:
- After a thorough training, manage and control the files both medical & technical assistance that are created in the assistance CenterB elgium & abroad;
- Handle incoming files via email and phone, which are automatically sent to the department's diaries.
- Check that the services requested comply with the general terms and conditions of the contracts;
- Analyze and validate files when anomalies are identified;
- As appropriate, issue invoices to B2C customers, B2B customers, foreign correspondents and partner clubs, make required refunds or send denials to customers and ensure follow-up (contacts with individual & B2B customers).
- Liaise and respond to customer needs/questions via email, letter and telephone.
- Communicate problems and/or discrepancies to relevant coordinators and departments.
- We expect our colleagues to independently and proactively manage cases: taking initiative, deviin
Profiel
The colleague we are looking for :
- Has initial work experience in a similar role (case manager, travel, claims, customer service, after-sales service, disputed cases, etc.);
- Is comfortable in using the following channels: email and phone to converse and exchange with the different customers and gather all information relevant to their ongoing cases.
- Can juggle different systems: access, analyze and reconcile found data;
- Good analytical skills, allowing you to form opinions based on objective facts and take corrective action where necessary;
- Excellent oral and written skills in French and Dutch (English is an asset);
- Demonstrates accuracy, precision and synthetic ability, capable of handling a large volume of files while maintaining an optimal level of quality;
- Is solution-oriented and open to change;
- Has a good command of IT tools. Experience with SAP billing is a plus.
- Shares our values and demonstrates these values in our daily work: Humanity, Trust, Innovation, Positivity;
Aanbod
- A job with a relational dimension in a stimulating work environment;
- Freedom to show and take initiative, an informal - stable and pleasant working environment;
- An attractive salary and numerous fringe benefits (meal vouchers, free public transport, working from home, etc.).
- The opportunity to work for a market leader that will provide you with the necessary training and evolution opportunities through regular coaching;
- Our offices are located in the center of Brussels and are easily accessible by public transportation (close to the Rogier metro station and Brussels North station).
Vorige
van
Volgende