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Our client is a dynamic, young organization with offices in the heart of Antwerp. They are experts in the design and development of innovative, state-of-the-art mobile solutions for companies in different fields of expertise. For the office in Antwerp, we are now looking for a SUPPORT SPECIALIST MOBILE APPLICATIONS.
SUPPORT SPECIALIST MOBILE APPLICATIONS
In the organization, you are the go-to person for every question client or co-worker has regarding the mobile solutions.
Your responsibilities are:
- Involvement in highly technical business cases, discovering issues and opportunities in the product life cycle;
- Building the bridge between clients and internal teams by gathering information, getting to the bottom of things and providing customers solution;
- By using JIRA, registering every issue and follow up on the solution provided;
- SLA follow up, documentation and reporting of issues;
- Involvement in the project development in order to optimize your operational efficiency;
- Proactively thinking about product improvements to improve after sales and support.
- You have a preferably a first experience in providing support in digital/mobile solutions;
- You have very strong communication skills and you are able to translate clients’ needs to specific solutions;
- You speak the developers’ language: you know what it takes to analyze and debug and issue and you can make the difference in an issue and a non-issue in a split second;
- You are punctual, well organized an solution oriented;
- You are flexible, you do whatever it takes to get things done.
The company offers you a challenging position in a fast-growing, young and dynamic team of talented people. You are challenged every day and you get the opportunity to grow professionally by internal and external trainings. You are offered an attractive salary package with fringe benefits. On top of this salary you also get flexible working hours, a fresh made daily lunch prepared by the house chef and relaxation areas where you can detox from work by playing games, reading or just relaxing.