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* Customer feedback management and improvement
* Brussels area
* Permanent Job

Via Hays Life Sciences

Staat 5 dagen op Jobat.be

Hays Life Sciences is collaborating with an international huge and well known chemical company producing several type of large scale high valuable raw materials, in the search for a Quality Advisor. The company strives towards operational excellence and is customer focused, who are themselves mainly other chemical companies that process their products further.



For the region of Europe Middle East and Africa, we are looking for a Quality Advisor to strengthen their Supply Chain department / activities and that will be based in the Belgian headquarters, near Brussels.

As Quality Advisor, you will manage customer requests, complaints, and be an administrator of the customer feedbacks. You will also be the administrator of the quality management forums across EMEA, organizing meetings with supply chain in order to review the monthly quality performance and improvement plans. You will also play a key role in the updates and improvements of the analytical tool, used for registration of customer feedback. Furthermore, you will be a second contact, after customer support to provide solutions for operational quality issues. As quality advisor, you're also a first point of contact for support in the customer feedback analytical tool handling. In this role, you will directly assist the quality supervisor and also contribute in checking third parties for their compliance to quality requirements.


For this role of Quality Advisor, we are looking for someone with a master in sciences or technology, or equivalent by experience. You have ideally at least 5 years of experience in a similar role; products complaints or quality issues related with supply chain or transport of chemicals. We are looking for someone with excellent communication skills (verbal and written) and with strong analytical and problem solving skills. Fluency in English is required and knowledge of Dutch or French is a plus. You are proactive and able to be multi-task.


We offer a permanent job opportunity in a growing and large multinational, to have a key role with future perspectives, attractive holiday package, and training possibilities.

For complementary information, please contact Laure Urbain - 010 233 704 or apply through our website

Vilvoorde - Zaventem

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  • Master (Licentiaat; Universiteit of Hoger Onderwijs Lange Type)
  • Engels


  • Onbepaalde duur
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