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AGO Jobs & HR

IT Service Support Coordinator Gent

Staat 14 dagen op

IT Service Support Coordinator Gent

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For an manufacturer of modern, energy-efficient and high-performance cars and motorcycles company, we are looking for an service owner.
As a Service Owner you will be the integrator between your contacts and external suppliers, responsible for managing the Service Providers and Vendor relationships ensuring that the services are provided within the agreed SLAs.
You act as coordinator and troubleshooter for a variety of functional and technical issues and assist in managing the solutions, together with internal support, Business Services and/or external Service Providers.
You oversee the central infrastructure and datacenter landscape. You work closely together with our Security, Enterprise Architecture & Application Solutions teams.
? Based on your experience in Technical Design Analysis, you will evaluate the impact of the designs and demands on our Datacenter Services, translate these into technical specs and take necessary actions
You are the Single Point of Contact and provide 3rd level support (for incidents, requests, changes) to our Service Desk, Service Providers and other internal/external clients, to guarantee correct access management, central security service management and optimal collaboration.
You are motivated to keep your skills and competences in the field of IT infrastructure ?future-proof' and are a ?sparring partner' about how to improve or simplify our services, to meet or even exceed our customers' expectations.


Ideally you have a Bachelor's or Master's degree and/or relevant experience in a similar role, in a large and international environment.
Knowledge and experience
Core competences: Active Directory, M365 and MS Azure
Valuable competences: Windows Server and PowerShell scripting
You are a ?problem solver' whose n° 1 goal is Customer Satisfaction. Your creative mindset also values our company's policies and sound management procedures.
You are a good communicator and have excellent coordination skills
You perform well under pressure, in a cross-functional team and you can connect with all involved parties.
You show a flexible mentality by also preparing necessary actions and providing support during ?non-production' hours, when necessary.
You have an excellent knowledge of English. A good knowledge of Dutch is certainly a bonus.


A challenging job in a stable, international and quality-driven environment.
Being part of an experienced team in which you will also be able to work autonomously.
A company with a human approach, based on mutual respect and trust.
A permanent contract with a comprehensive range of employee benefits.
Bereken je reistijd
AGO Jobs & HR | Desteldonk 9042

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