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Customer Service Representative FR/SPA/ENG

Staat 18 dagen op Jobat.be

Customer Service Representative FR/SPA/ENG

Our client is a leading global provider of protection solutions. The company designs, develops and manufactures a wide range of protection solutions that meet the ever-changing needs and demands of our markets and industries.

Functieomschrijving

Customer Service Representative provides maximum customer satisfaction by efficiently managing:

  • Act as prime contact person for the customers of his/her portfolio
  • Ensure timely delivery of correct products to his/her customers, manage back order situations and propose alternative solutions in close collaboration with the Sales
  • Clarify customer requirements to the order shipments and communicate them to the relevant business functions
  • Act as prime contact person in relation to the customer order shipments issues and export  documents required for customs clearance and bank
  • Follow up outstanding customer orders and proactively provide customers and Sales with an updated open order status
  • Liaise with the Credit & Control department and the sales team regarding terms of payment, particularly follow up on secured modes of payment like prepayment, letter of credit, cash against documents or cash on delivery
  • Manage (receive, register, follow-up and report) all service complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
  • Provide commercial support to the Sales team
  • Ensure back-up activities for other CSRs within the team
  • Provide monthly and ad hoc business reports to manager

Profiel

  • University degree or equivalent obtained by experience in a similar environment
  • At least 2 years of experience in an international customer support position, export/import experience is a high plus
  • Fluent English, French, Spanish 
  • Experience in order management in ERP (SAP is a plus)
  • String analytical capabilities, ability to interpret reports, listings, forecasts and budgets
  • Understanding of the logistic operations and supply processes
  • Sufficient knowledge of PC, network and standard packages used under Windows
    • Solution driven
    • Stress resistant
    • Self-organized and process oriented
    • Attentive to the details
    • Team player
    • Mature, dynamic, creative and assertive
    • Performance and quality driven
    • Flexible and able to work in a changing environment

Aanbod

  • Fulltime job
  • Fixed contract
  • International working environment 
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    Nog 42 dagen om te solliciteren

    Vereisten

    • Minstens 2 jaar ervaring
    • Engels, Frans, Spaans

    Aanbod

    • Onbepaalde duur
    • Voltijds
    • Van € 2.700 tot € 3.500 per maand
    • Groepsverzekering
    • Maaltijdcheques
    • GSM & smartphone
    • Laptop
    • Hospitalisatieverzekering voor familie

    Solliciteer voor

    • 25 juni

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