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Page Personnel

Customer Service Champion

You are the first point of contact for the customer regarding communication of several (operational) sales, customer service and logistics related topics.

Page Personnel | Brussel | Interim optie vast, Voltijds

Staat 7 dagen op Jobat.be

- Leader in thefood and beveragesector

- International company

- Located in Anderlecht

Customer Service Champion

Functieomschrijving

  • Daily monitoring of problems in customer orders in collaboration with the order-to-cash HUB
  • Signaling, monitoring and communication tot the customer of order-related problems such as critical out-of-stocks, non-compliance to agreed ordering conditions etc. .This requires perception management skills and commercial sensitivity when commercial counterparts at the customer side need to be informed.
  • Pro-active information exchange with the customer about changes in products or assortments (for example: Masterdata, packshots, …)
  • Spotting potential improvements in the operational collaboration, both commercialy and in Supply Chain, between Unilever, the customer, logistic service providers and other suppliers as well as implementing these improvements together with the Customer Facing Agent.
  • Responsible for taking action on issues that customers flag within the agreements between Unilever and the customer.
  • Keeping customers informed about any masterdata changes and planning of product introductions and switcthes with the buying and ordering departments at the customer side
  • Analysing requests for returns and informing the Operations Excellence hub for processing the request if approved.
  • Analysing claims from customers regarding volume and quality.

Profiel

  • Communication skills
  • Time & priority management
  • MS office
  • Influencing skills
  • Pro-active mindset
  • Goal-oriented
  • Affinity with sales
  • Team commitment

  • Customer mindset
  • Good knowledge of Dutch & French is a must, English is a plus

Aanbod

- Be part of a dynamic team

- Integrate an international company in the FMCG sector

- Great company to work for

Interesse?

Page Personnel Belgium
Juline Decloitre
+32 2 290 97 38
Bastion Tower
Marsveldplein 5
Place du Champ de Mars 5
1050 Brussels

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    Nog 53 dagen om te solliciteren

    Kenmerken

    Vereisten

    • Nederlands

    Aanbod

    • Interim optie vast
    • Voltijds
    • Van € 2.600 tot € 3.000 per maand

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