- Minimum 5 years of proven experience within a Customer Service environment
- Dedicated - solution-oriented - stress resistant
For a client active in the natural gas market and located in Brussels, HAYS Office Professionals is currently looking for a Customer Service Team Leader.
As Customer Service Team Leader, you will maintain the highest service levels towards your customers, you will be responsible for timely issuing/reporting the invoices and develop processes to identify customer problems and resolve them efficiently. You will manage your team members' (13 Sales Support) performance as well as personal development plans and yearly reviews. Your role also includes monthly reporting to the Management as well as being the ambassador of good will to your customers on behalf of the company.
For this job, we are looking for someone who has minimum 3 years of experience in a similar position. The ideal candidate must have an excellent level of Dutch and French, good communication skills, attention to detail and be able to work under pressure.
Our client offers an interesting salary package.
Interested in this challenging position? Apply online now!