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OfficeTeam Zaventem

Customer Service Employee (NED/ENG) Zaventem

Do you have a soft spot for customers and you have an experience in the customer care world? Then this is exactly the job for you!

Via OfficeTeam Zaventem

Staat 16 dagen op Jobat.be

For our client, a health company in region Zaventem, we are in search of a customer service employee for a part-time job.

Customer Service Employee (NED/ENG) Zaventem

Functieomschrijving

We are looking for a customer service employee who:

  • Is responsible for processing orders in SAP from begin to end (order to billing) and for the correct, efficient and timely processing of all incoming service complaints (SAP);
  • Processes return shipments, debit/credit notes and invoices in SAP in accordance with the applicable procedures;
  • Provides information and discusses with local customers concerning delivery times, events and conditions and answers customer inquiries and informs customers of delivery differences and agrees upon corrective actions
  • Is responsible for maintaining high data quality of SAP & related systems and initiate system changes whenever required (e.g. Material Master,GDS, Customer Master, Pricing and Conditions);
  • Communicates systematically with demand planning when there is a major volume deviation (orders vs FC), prior to forecast adjustment in DP system;
  • Does regular customer reporting and KPI follow up;
  • Secures permanent contact with Sales & Marketing, esp. KAMs to gain an understanding of market/customer behavior of internal and external information systems;
  • Builds up strong customer relationships on a daily base and has regular communications with delivering IDCs and optimization of customer related complaint issues;
  • Follows up returns with haulers and tracks and traces of the transport (lorries, train wagons, etc.

By applying to this position, you acknowledge that you have read and accept the following terms:

https://www.roberthalf.be/en/legal-information/privacy-statement

Profiel

You are/have:

  • Customer orientation, target oriented, service minded and flexible;
  • Fluent in English, French and Dutch;
  • An experience with Excel, Word and software package SAP;
  • An experience in a customer Service department / internal commercial service centre;
  • A teamplayer, empathic and good at working with deadlines;

Aanbod

We offer you:

  • An attractive salary with other benefits.
  • A working experience in a successful company.

Interested?

Send your cv to diegem@accountemps.be if you are interested in this job. We will contact you as soon as possible!

Vilvoorde - Zaventem

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Nog 12 dagen om te solliciteren

Kenmerken

  • Functietype: Customer service
  • Sector: Distributie en Retail
  • Vilvoorde - Zaventem
  • Meer over het bedrijf

Vereisten

  • Academische Bachelor
  • Nederlands, Engels, Frans

Aanbod

  • Interim
  • Voltijds

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