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CUSTOMER SERVICE AGENT SWEDISH/ ENGLISH - FULLTIME GHENT

Select HR | Gent | Interim optie vast, Voltijds

Our client is specialised in call center services, infrastructure services and document processing, located in Ghent. They are in need of a enthusiastic customer service specialists (m/f), speaking Swedish and English for their client active in diving equipement (watches, computers, etc).

 

CUSTOMER SERVICE AGENT SWEDISH/ ENGLISH - FULLTIME GHENT

Functieomschrijving

Are you looking for a  fulltime job? Do you have good communication skills and do you want to use these? Than whe have thé job for you!

  • As a customer service specialist, you take phone calls and e-mails with requests for support
  • You offer services to customer needs at the highest standard of performance by means of qualitative inbound calls and e-mail support. These services support multiple clients and projects in your specific language
  • You investigate customer interest with products and services offered by the company
  • You solve incidents for the client by searching in the project specific database or by handing over the case to a higher level technician or direct manager, who are specialised to transmit a solution to the customer
  • Insert the incidents with the subsequent correct answers in the database and update the list of FAQ's
  • Follow up the quality system requests
  • Keep an eye on the balance report of work

 

KEY WORDS: customer service, Swedish, english, customer support, inboud call agent, contact center, Ghent, multilingual outsourcing

 

Profiel

  • You speak fluently Swedish and English. Knowledge of other languages is a plus
  • Previous work experience or an university degree would be an asset, but is not required
  • You're an assertive communicator (orally and written) towards clients
  • Flexibility, punctuality and fairness are you're qualities
  • You are motivated to work with people, both customers as colleagues
  • Efficiency in analyzing problems and providing solutions are your priority
  • You can start immediately

Are you the right person for the job? www.select-jobs.be or send your resume to carolien.smet@selecthr.be

 

Aanbod

Our client offers a dynamic work environment with room for training and development. In honour of your performance within this fulltime job, you will be reward with a salary according to scale.

Working hours: 4days of 7,5h (9-17u), 1 day 8h (9-17.30h) (=38h/week)

 

 

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  • Master (Licentiaat; Universiteit of Hoger Onderwijs Lange Type)

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  • Interim optie vast
  • Voltijds

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