For our customer, an international company located in Ghent, we are looking for a Assistant Technical Support Engineer - Connected Services.
Your main responsibilities:
You are part of the Connected Services Support department, and within the Bus Monitoring team, you will strive for increased customer satisfaction. The service offer is based on the latest digital, wireless communication technologies.
You build out the electromobility image of the division by monitoring the global hybrid, electric hybrid and full electric bus fleets on the Electrical Storage System
You give regular feedback on the supported products towards quality managers and developers.
You analyze data, extract reports, and based on remote diagnostics, communicate corrective actions to dealers, markets and field service engineers
You prevent and predict component failure by monitoring contracted vehicles and by proposing the best solution to the technical responsible in the market
You have a thorough technical background and a good understanding of contemporary trends in Connectivity, Telematics, Driver-Vehicle and Customer-Vehicle Interfaces, Fleet Management Systems and Transport Solutions.
You have a great interest in next-gen automotive technologies and connected services.
Expertise on electrical vehicle driveline is seen as an asset
You are capable of making abstract interpretations of technical problems remotely.
You have good collaboration, communication and facilitation skills.
You are an enthusiastic team player with a can-do, start-up mentality.
You have a natural feel for continuous learning and personal involvement.
We offer a challenging job in an international environment where continuous learning and personal involvement are stimulated.